Hi there.
The first thing that went wrong was that the delivery date was shown to be very quick (which is why you got the order) - it was only when i had actually ordered the item that you subsequently informed me of the true delivery date, which was too far ahead to be of any use to us as we needed the toilet fixed before New Year's Eve as it was my birthday and we were having a party.
However luckily i rang and spoke to Laurie who was extremely polite and helpful and he took the trouble to check with the supplier for me if the item was in stock (which it was) and then arranged for the item to be delivered very very quickly. He deserves a medal as we were then able to fix the problem. He also took the trouble to wish me a happy birthday, which was above and beyond the call of duty.
Wou
...Clarry Marriott
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Cheap, good communication and promt delivery.
...Nick Gribble
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Good service for a difficult to source component. Email saying it was delayed arrived after it was delivered but not complaining!
...Paul Tilson
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Excellent service. Helped to identify product from a photograph. Then easy ordering and delivery.
...Andy
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Many thanks for sorting out the problem of delivery.
...Charlie Gregg
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Very responsive, friendly, proactive team who helped with queries on product and delivery. Thanks very much and we appreciate it.
...Iain ONeill
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I am happy to say that the diaphram washers have arrived at last and they are exactly what we ordered at the start. The wrong washers were sent originally and it took ages for the correct ones to be sent despite the inconvenience of not being able to use the cistern for so long. This has been an unfortunate transaction but probably an exceptional one from Mytubs point of view. Good luck for the future. regards. E S SMITH.
...Ernest Scott Smith
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Thermocouple was fine but I thought the package & post costs of £5.99 could be better, I am sure you could improve on it.
...Carol Winder
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Thank you
Kept fully informed of the product availability and options avaialble.
Delivery made in promised timescale
...Mr J P Lightfoot
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Exellent service,will use again
...Angela Hill
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£
£114.64 
