|The price and service were good, though the dealy from placing the order to delivery was rather long (several weeks). In practice it didn't matter in this case, but normally I woudl not have wanted to wait so long.
|On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
|First class service Many thanks
...Mr D Moser
...Abey Air conditioning ltd
|This was an excellent purchase at a competitive price.
It was very promptly delivered.
...Mr Raymond Kitching
|Made two orders with your company and have been very impressed with the customer service, particularly in helping me get a relatively rare bath delivered very quickly. Matched the price of another site too, which is excellent. I wouldnt hesitate to recommend MyTub to others. Superb, many thanks.
|Excelent service, correct product delivered on time. what more could you ask. thanks to Jeanette on the Online support desk for her assistance.
|Very satisfied customer. You obviously had some problems with your supplier but kept me informed throughout. Would certainly recommend.
...Mr David James Forder
|Fast, efficient and value for money! Could not ask for more. All in all blooming marvellous