|Brilliant communication throughout. We got a message after ordering and paying that the item was no longer stocked but that they had sourced it from the manufacturer and would be able to fulfil the order. We then were updated re dispatch and delivery. First class!
|I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin
|Very easy to order and arrived on the date that you said tank you. I will definitely recommend and use you again.
...J W Ramsbottom Contractors LTD
|Great company. Very helpful from start to finish.
|Arrived in good order exactly on time and as stated in the catalogue.
...Greg Borgartz - Essex Wildlife Trust
|Still waiting for my item, wrong item delivered and now told correct item not in stock. This is contrary to the stock enquiry information I was given when I placed my order. This is now holding up my builder and I will now possibly be charged for the delay in his time.
Can you please update me when my order will arrive
|I could ask for no more !
|Goods arrived on time and job now done! Many thanks Roy.
|Great communication, delivered on the date quoted, best price. Would recommend.
|Great price and delivered promptly on the allotted date.