|Excellent service, very helpful customer service. Thank you
Received ok unfortunately wife didnt notice the broken seal on box. All seem to be in there apart from instruction and template to hang cistern but managed to get this online. Maybe could of had extra outer packaging.
In all far better service than last place I tried to get cistern that only took 5 weeks not to get it and another 2 weeks to get refund!!
Good that you can check stocks and estimate delivery!
|Was disappointed as did not realise when ordered that glass door for oven would take 15 days, and was not told that would have to drive to a parts centre (14 mile round trip) to collect it. The staff were polite and answered email promptly, however gave name of the retail park where to go for collection but not the name of the Parts Company. Fortunately I had asked in a previous email for the telephone number, so was able to ring the number and ask them who they were and where to go in the retail park. The item is what was ordered and cheaper than elsewhere, so would order again from MuTub, but would want to know how long is the wait before ordering, especially for an urgently needed part.
...Mrs Catherine Dobson
|Thank you so much for all your help with my recent order and enabling me to be able to collect it instead of paying for postage. Your help and assistance has been very much appreciated, thank you.
|Quick efficient service and great, friendly communications, well done!
|Happy with product - took a long time to arrive, but ok in the end
|Excellent service, delivered on time with communication answered immediately. Checked around the product elsewhere, only MyTub has what I needed. Website and communication portal easy to use and understand. Definitely coming back :
|The service is slow! When I order something on the internet postage is normaly under 3 days, but your orders take at least 2 weeks.
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Dear Mr Leeming
Regrettably the items you ordered where not stocked and there seems to have been a delay from the manufacture to us.
Sorry for any inconvenience
...Mr T M J Leeming
|No problems with this transaction. The boiler was delivered on the date stated.
I will use mytub again if the need arises.
|Thanks its now arrived. Please thank deborah for chasing it down before the weekend.