The first thing that went wrong was that the delivery date was shown to be very quick (which is why you got the order) - it was only when i had actually ordered the item that you subsequently informed me of the true delivery date, which was too far ahead to be of any use to us as we needed the toilet fixed before New Year's Eve as it was my birthday and we were having a party.
However luckily i rang and spoke to Laurie who was extremely polite and helpful and he took the trouble to check with the supplier for me if the item was in stock (which it was) and then arranged for the item to be delivered very very quickly. He deserves a medal as we were then able to fix the problem. He also took the trouble to wish me a happy birthday, which was above and beyond the call of duty.
|Found the service from mytub first class,
Thanks very much, will certainly use again :
...Adrian Robinson - A
|Excellent service . Product arrived on the stated day.
...PETER THOMSON - PETER THOMSON
|The service is very good. Items are always delivered on time. Also when I text for any information I am always updated as soon as possible.
|Excellent customer services. Very fast response to e-mails.
I shall use you again and recommend to others.
|Fast, efficient service, and good communication. Communication is important. Thank you.
|Helpful staff....the right parts delivered with a smile early the next day.
A rarity these days but well done .Many Thanks a great service.
|Goods arrived on time and job now done! Many thanks Roy.
|Very efficient service. Order delivered within three days and on the day promised.
...Mr C J Dale
|I recieved correctly my order.
Thank you for your professionalism.
...MARIE HELENE AUGIS