On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
|
Excellent service and surprised with a prompt deliver. Very happy from a first time buyer.
...Vijay Modha
|
very good service very helpfull staff very promt with my order will use this company again soon
...michael john barratt
|
Item arrived on due date. Thanks
...jeannie gailey
|
excellent service
...John Lamb - Llewellyns
|
Excellent service from ordering to delivery. Well done
...Terence Gill
|
Extremely happy to have found this company the materials turned up on time and Steve was extremely helpful on the office with assisting us with the order
Will definitely use this company again
...Peter Janes - P Janes ltd
|
I ordered a toilet cistern which arrived promptly but I had selected the wrong item. When I called for help to get the right item, Steve was extremely helpful and patient in getting me the correct one. Many thanks!
...Colin Payne
|
Excellent service for a great price. The delivery driver was very friendly and helpful too!
...David Butt
|
Excellent service ensured that I received my urgently required order the following day rather than after the Bank Holiday. Very satisfied.
...Reginald Harlow
|
£
£1102.55 
