Excellent customer service would definetely use again ...craig fairhurst - williams car and commercials
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Great product, good communication and delivered on time - what more could you ask for ...Nicola White
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I'm happy to give you feedback as requested, here goes...
Order process - spot on, very helpful lady at the 'my tub' end made the initial purchase very simple
Order delivery - complete disaster, I rang 'my tub' to enquire after the delivery as the confirmed delivery date had been missed. Jeanette was surprosed to hear this as you had confirmation of signed delivery.
I followed through with a call to the Kettering Plumb centre who also said it had been delivered - all very good but it had been delivered to the wrong address !
The plumb centre driver had delivered the item to Kettering hospital , obtained a signature and closed the job down. If I had not placed an enquiry call the whole thing would have been left as a complete purchase/delivery
The chaps at the plumb cent ...Andrew Henderson
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Great service, very speedy, and very helpful call centre, ...chris flint
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Quick efficient service and great, friendly communications, well done! ...Adam Peters
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Very courteous customer service, excellent communication on delivery expectation, and a great price! What more can be said ...Brian Madden
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my order was late even though i have an email stating it was deliverd on Friday 9th May, when it did arive Wednesday 14th May part of my delivery had bits missing and looked like it was picked up of the workshop floor, so wasnt to impressed!!! ...Ibis Shepherds Bush
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I searched everywhere for 4 replacement radiants for our gas fire of many years. I eventually found your site with the result they were delivered on time, very well packed and brand new radiants to boot.
Christine kept me informed of progress which helped enormously.
Thank you so very much indeed. ...Mike Diamond
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Great service. Thanks too Christine. ...Mr. H. Quere
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Excellent service throughout with good communication re delivery. Correct product delivered promptly within two days of order. ...David Standing
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