We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way.
...Barry Elder
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all very good thank you
...Martyn Jenkins
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Took 3 weeks to deliver. To be fair, communications were good, but for an online seller claiming that items were in stock and delivery in 2-3 days, the overall service was pretty poor. Under the circumstances, i would have expected more of an apology or discount off next order - otherwise i might as well go to my local plumbing centre next time.
...Mr Christopher R Henry
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order placed wednesday night, arrived friday morning, exellent service, correct item, spot on service.
...mike chmiel plumbing services
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EXCELLENT SERVICE, WOULD USE YOU AGAIN.
...Sonny Patnaik
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I was very pleased with the ordering process, the emails updating the progress of my order, and the aftersales email checking that all was safely received.
Most impressed!!!
...mike Clark
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Ordering was very easy to do as was payment. The price of the product was excellent as was the delivery charge of only £12.00. The goods arrived earlier than the anticipated date. Overall excellent.
...IAN BROWN - LOCHY CARAVAN PARK LTD
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Great service - thanks!
...Milen Stefanov
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Great customer service,very competitive priceing and fast delivery thankyou and will defiantly be back
...NAHEEM QUASIM
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Brilliant - you got me the old part that British Gas couldnt find and saved my boiler for a few more years ! The part came in one day rather than the three days I was resigned to. Thanks
...Douglas Anderson
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£
£1097.71 
