Your customer service was 1st rate. after trying to resolve the problem with my order I was refunded for the item .
I wish to thank Deborah for her patience and help in resolving the problem.
...Mrs Avril Thomas
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great service will use again
...roy lingard - R.N.Lingard elect ltd
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I have recently received this order exactly on the day predicted - about 10 days after ordering, as warned.
It was a Vaillant VR61 mixer module. This communicates with the boiler eBUS and allows control of the domestic hot water valve at a high temp if required, and of TWO central heating zone valves. It replaced in my case a VR65 which will only do ONE central heating zone valve. This was unused though I had opened it to look at, but Mytub agreed to take it back with a 15% handling charge deduction if I packed it up in original packing. Very good of them, I thought.
The equipment itself is German and as with many Vaillant controls the instructions are a somewhat opaque translation! However I shall master them!! With the VRC430 weather compensating device, the system is said to be hig
...Dr Iain McQueen
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Proactive response from MyTub team as I had incorrectly ordered the wrong colour to begin with - many thanks.
Final delivery notification only came through on the morning of the delivery but was the day that had been given as an estimate. An approximate time would have been useful extra information.
All in all a god experience
...Jeremy Cobbold
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Thank you.
the service recieved was excellent, even more so considering the local delivery company
actually broke the first delivery.They
contacted you & i recieved the replacement
parts in less than 24hrs. R S Bowden.
...Ronald Samuel Bowden
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Excellent value, with equally good delivery.
...Michael Whitehouse
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Good initial customer service after placing my order online. I had duplicated an item on my initial order so customer services rang to alert me and amended the order to correct the required quantity. Lead in times were quite lengthy 4 weeks for my order so I had to ring MyTub on the day prior to the expected delivery date to get an update, delivery was then arranged for a date convenient for myself. There are an extensive range of Items on the website all of which are competitively priced. I am satisfied with the service provided and have placed a further order with MyTub.
...David Collins
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Thanks for a swift speedy delivery.
Ian
...Ian Wright - iwDesign3d
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Very efficient and helpful thank you
...Peter Brayton
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received goods thanks
easy to order and prompt delivery
...Mark Nankivell
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£
£23.51 
