I received the package and everything works perfectly
thank you for your care I am very pleased with your hospitality and the quality of your services
|Thank you - just the parts I needed and now fitted to the taps. Excellent service.
|The order was dlayed by lack of stock but i was kept fully informed. Very satisfactory
|Very courteous customer service, excellent communication on delivery expectation, and a great price! What more can be said
|goods received thank you.
You didnt tell me the items were not in stock until after i had placed the order. Thats a bit sneaky as other suppliers tell you before you place the order and give an estimated delivery date. I suggest you start doing this as next time I will be more carful in placing an order with you until I have looked at the other sites forst.
|Sent the wrong part 4 days after scheduled delivery date - not so good so far!
|God Job, you are very perfect with the information.
...Fabio Costabile - Projesya Ltd
|Very pleased with order and processing. Customer services very helpful and answered calls and emails promptly. However, the courier service was appalling - not the fault of MyTub. They could not find my house and did not even call me to ask for directions. Consequently, package was returned to sender, causing a weeks delay before I eventually received it.
|Cusomter service is great. I ordered a part needing it to be shipped to the US and the customer service team quickly got the part to me and kept me inofmed of my order throughout the process. Unfortunately, through no fault of the MYTub team, the part did not fit. For those ordering parts from the US verify the OD verses the ID of the fittings. I ordered a 50mm push fitting coupling and got exactly what I ordered. The coupling is apparently measured by the OD and I needed a push fit coupling to fit a 2" 50mm ABS pipe. In the US that would be 2" 50mm ID and about 54mm OD. Lesson learned.
|We are very pleased with the quality of your products, the service delivered to us and the prices we are paying.