|I was very pleased with the ordering process, the emails updating the progress of my order, and the aftersales email checking that all was safely received.
|Great service and terrific staff. Thank you so much for getting my order to me in time.
...Mr Simon Morrell
|products as expected
first class service
|I am absolutely delighted with both the helpfulness of your operator, who called back with availability of stock and delivery when I needed them urgently and quality of the shower hand grips. They arrived when promised. My only suggestion would be for you to supply the screws with the item but I suppose this would increase the price which was very competitive. Many thanks.
|good communication and goods as expected
...St Monica Trust
|The product was exactly what I wanted however, the delivery was not. Despite e-mailing to say "NO" to leaving the item at a neighbour, another to arrange delivery on a Friday we had a trial deliver on the Wednesday before and then to cap it all an eventual delivery on the day before we had arranged - BUT LEFT WITH A NEIGHBOUR!!
|Thank you verry much, dellivery was on time.
|Good service,goods as described and delivered on time
|Delivery arrived on date specified.Box had been opened but goods appeared ok. Not yet fitted and will contact you if there is a problem. Many thanks for very good service.
|Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you.
Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business.
Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applicatio