I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin
...Emma Sproat
|
All OK thank you.
...Philip Gasson
|
friendly , helpful service,good communications...would highly recommend,many thanks
...michael moore
|
Excellent service and prompt response to order change requests. I will definitely be ordering from you again in the future.
...Ashley Ford
|
Item received 3911 instead of 31811. Waited in for 3 days in order to
sign for item as we have no near neighbours. Not at all impressed with
UK Mails delivery service. Jeanette and Christine at MyTub very helpful tho, and always pleasant throughout.
...Michael Elworthy
|
Good product.
Good communication from the sales team.
...GJ Brown
|
Although there was a delay in your obtaining the items I ordered, I was kept advised of progress with the order and it was delivered on the day promised once you had sourced the components.
Perhaps when there is going to be such a delay in this case 16 October to 11 November it might be fairer not to collect payment until nearer the known delivery date.
Overall I have found your service to be a good standard.
...David Beck
|
Happy with product - took a long time to arrive, but ok in the end
...Graham Dashfield
|
excellent service
...mr j reed homerton hospital
|
Good customer support. Item delivered as per your instructions. Thank you.
...JENNIFER HARRIS
|
£
£315.35 
