On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...Adrian Brown
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Excellent first class service. All products arrived as requested. Laurie and Steve were outstanding in replying to emails etc.
I thought that there could be more product information on the website.
Congratulations on running such an efficient busines.
Thankyou, ...Peter Mellor
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Very efficient delivery and notifications of transit. Thanks ...Nigel Appleby
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Product is fine & has been fitted - only complaint is that it was delivered the day before that agreed & as noboby was in it was left propped up outside. ...Jim Stonehouse
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Found the service from mytub first class,
Thanks very much, will certainly use again : ...Adrian Robinson - A
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Towel rails received - very well packaged!
Staff helpful - only problem was delay in receiving goods - marked as in stock on website but turned out to be only supplied on order which delayed things by a couple of months..
Other than that, all good. ...Joan Muir
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good service you kept us up to date with our delivery and you staff were very helpful l thanks
...margaret jones
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Simple order taking by someone who knew exactly what I wanted - packed and delivered on time to MyTub, but one day earlier than I reasonably expected.
Thank You. ...Mr C P Ryan
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Part came on time. Service brilliant at half the price of other competitors. A big thanks. ...robert carmichael
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excellent service agents also very helpful thanks. ...MR LAMI EL-NAKIB
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