Sorry about the misunderstanding over the order which you quickly rectified.

Thank you for a friendly and efficient service.

Your service is top notch. Order placed Fri, arrived Monday, with regular updates. SO re-assuring to know that good service still exists out there. Item also great value for money and I liked the free delivery part. Keep up the great work ! Thanks for stocking a very old toilet pan too, never realised I was going to be lucky enough to find this one.

Excellent customer care and service from your front office staff.

1st class service i picked the product up myself from my local plumbing outlet which was quick and easy for me great product at a good price would buy from mytub again thanks for a 1st class transaction

Lori Smith

Thanks for quick delivery - and conscientious messages to and fro regarding part out of stock.

Here in the West of Scotland quick delivery times are few and far between - with delays and excuses normally the order of the day!

All this is much appreciated and we will certainly use your company again in the future.

Kind regards, Lori and Roger

Craigard House Hotel
Low Askomil
Campbeltown
Argyll
PA28 6EP

Many many thanks for your cooperation and understanding in cancelling the order.

We shall not hesitate to use your company again when the need arises.

Regards

efficient and precice...thankyou

Your 7-10 day delivery was way out,almost had to cancel. Then the
incorrect item was delivered, after a bit of research i found this was down
to City Plumbing who eventually supplied the cistern. Your people very
helpful and most of all kept me informed as to what was happening. Good
communication counts for a lot,no problems with buying from My Tub in the
future.

Very prompt service - delivered when expected and all in tact!

Many thanks and much appreciated.

Ordered the spare part for the gas boiler on Tuesday it arrived Wednesday - couldn't ask better than that! Thanks.

Great service! Very impressed with your e-mail communications and quick order processing and delivery. Thank you!

Hi

Just a quick note to let you know I have today placed the order, with special delivery instructions.

Excellent, easy to use web site !

Many thanks for your patience and help.

Regards

Thankyou for the very fast and efficient service and delivery.

well pleased bath delivered as stated - nice people to phone & are actually very helpful maybe they can give some pointers to british gas or bt on a part time basis.the only downside was the delivery driver who looked thoroughly hacked off but there again he was a londoner.

The sink I ordered was damaged when delivered but a quick phone to Laurie had a replacement winging it's way to us within a few days. No fuss, no problem. The delivery driver with the replacement waited until we'd unpacked the new sink and checked it before leaving. Great service.

I have made two seperate orders for radiators and both have arrived when advised without any problems.I think the email contact with Laurie is excellent. The website could be easier to navigate and a few more pictures of the products would help the non professional.

Brilliant service. Made the order on-line, two days later the goods arrived. Thanks very much.

Great service, wrong item was delivered by their supplier, but when i called i was assured it would be sorted out as soon as possible.........the item was collected and replaced with the correct one the same day. Many thanks

Hi there.
The first thing that went wrong was that the delivery date was shown to be very quick (which is why you got the order) - it was only when i had actually ordered the item that you subsequently informed me of the true delivery date, which was too far ahead to be of any use to us as we needed the toilet fixed before New Year's Eve as it was my birthday and we were having a party.
However luckily i rang and spoke to Laurie who was extremely polite and helpful and he took the trouble to check with the supplier for me if the item was in stock (which it was) and then arranged for the item to be delivered very very quickly. He deserves a medal as we were then able to fix the problem. He also took the trouble to wish me a happy birthday, which was above and beyond the call of duty.
Would use your firm again, but would be very careful to check when delivery would actually be as i found this to be quite misleading.

The service and communication was absolutely top notch. Very helpful staff and would definately use again.