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Thursday 24, April 2014
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home > feedback

Feedback

We are continually looking to improve the customer experience with our company. As someone who has used our services you are most qualified to judge us, we would gratefully accept any feedback you would be willing to give, good or bad. Your feedback will help us improve our service to you.

Post your own comments about our service here

 

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Displaying: 501 - 550 of 2542 reviews - page: 11

05-04-2013 : Stephen Wright

The price of the tap was very competitive and delivery was quick.
A for Customer Service.


05-04-2013 : 19 the dale aberford

we very happy with staff up dateing our order delivery,also service and delivery very fast would use company again thank you


05-04-2013 : Celia Handel

completely satisfactory
the order came in 2 deliveries 1 yesterday and 1 today but this was clear in the documents
thank you


05-04-2013 : Kevin Baker

Very good service & tracking will use again as long as the price is good


03-04-2013 : Boddingtons Plastics Ltd

recieved item thank you, the only issue i have is that we paid the £7.50 for a quicker delivery and but it still took approx 8 working days.

Apart from this i am sure we will use you again.


01-04-2013 : Peter Jones

It all worked as it should have done, and I received the kit on 28 March, having placed the order on 21 March. That was quite satisfactory, but when I placed the order there was no information about delivery time, or availability.
I had to make a phone call to get this information, which I dont think I should have had to . Not quite as slick as some sites.
Peter Jones
---------------------------------------------------
Hello

We endeavor to keep customers updated with news good and bad, on this occasion a note was created, but not sent to you in error!
Sorry.

MyTub


30-03-2013 : Clive Snashall

The prices were very competitive,and although the order was delivered correctly on the day promised, it was well over three weeks after the order was placed. This is very unusual in this day and age, and there was no indication before I placed the order that delivery times might be that long. I will make sure I enquire about delivery times BEFORE I place an order in future - had I known, I would probably have looked elsewhere to see if there qwas a supplier who could deliver more quickly - even if it cost a little more.
Clive Snashall


30-03-2013 : Susannah Leyden

The wording Does not have an automatic price update please enquire really means the price quoted on the page is meaningless. I checked the stock on the system and received an email saying the item is in stock. The system allowed me to order and pay at the price shown but I was then emailed and asked if I really wanted this colour and if so the price was 50% higher because it was a special order!
As far as Im concerned I was offered goods for a price, I accepted that offer and paid that price and then was told the price is significantly higher. I dont consider this to be good practice and recommend the wording be reviewed.
-------------------------------------------
Hello

This is a very valid point and one which will get addressed thanks. Price on application may be needed to prevent ordering.

Regards
MyTub


30-03-2013 : David Pedder

Everything perfect! Quality and price the best and delivery speed amazing.
On my favorites now!
David


30-03-2013 : Mrs. Jennifer Naylor

Extremely pleased with the product which is good quality and just right for our needs in the bathroom. My Tub were very good at keeping us updated with when the product was being delivered just a pity there was a bit of a wait for it to be supplied. When it did come it was via a Plumb Store, Epsom lorry which is local to us!! despite ordering from MyTub in Tyne & Wear!!!!


29-03-2013 : Steve May

Delivery was not as stated and when I rang to mention the item had not been delivered, I was was simply told I would receive a future email. This isnt good customer service. I rang you and hence Ii would expect a phone call back with email confirmation of when I could expect the item delivered.


29-03-2013 : david pitchford

good product long a long wait for delivery


29-03-2013 : Anthony Harris

order delivered correctly and promptly. Thanks


29-03-2013 : Roy Beeley

Best price I could find for what I wanted, very efficient and prompt delivery by cheerful driver, very pleased


29-03-2013 : Anthony Checkley

excellent item exactly as described, deliverd very quickly thank you very much!!


27-03-2013 : Gerry Beard

Quality products at unbeatable prices, great people to deal with and free delivery to Inverness!


26-03-2013 : keith burgess

recieved order thank you for your exelent servis a plesure shopping with you


25-03-2013 : Mr Mackie

Good price, fast delivery, very pleased with communication and product.


24-03-2013 : Catalent Australia

We are a manufacturing company operating in Australia and we order control components from mytub due to there competitive pricing and excellent service. They offer better delivery times than many local suppliers and are always helpful with any enquires we have.


24-03-2013 : Mr Robin Jones

Goods delivered on time.


24-03-2013 : Mr S Southgate

Brilliant range of products at lowest market price.
Top quality service including rapid delivery.


24-03-2013 : Dianna Karani

The order arrived satisfactorily, thank you. However the length of time between order despatch arrival was very long and I am unlikely to use MyTub again for that reason.


23-03-2013 : Karen Alexander

very pleased with product, although not delivered on the day specified, and the dispatch time was a lot longer than I expected


21-03-2013 : David Lynd

My Quinn radiators arrived on time and in perfect condition.


20-03-2013 : Steven Blower

Hi - confirmation that our order arrived safely. Thanks


20-03-2013 : Ashorne Hill Management College

Very prompt service. The goods were exactly as I ordered


20-03-2013 : Lisa Readman

Prompt delivery and good customer service on the phone. Thanks


19-03-2013 : George Dickey

Hi

Thanks for handling my order cancellation so quickly and proficiently. The part and the price were right, but I couldnt find someone who would install it. Guess they like to order parts direct and charge a mark up.

Kind regards

George


18-03-2013 : Gordon Dougan

Good service and communication - would recommend.


17-03-2013 : Ashwin Parekh

Good service and after sales support.


17-03-2013 : Richard Simmonds

Very Good service


17-03-2013 : Michael Illstone

Excellent service, communication was very good items delivered on time promised, with competitive prices would gladly recommend and use again. Many thanks Mr Illstone


16-03-2013 : p richardson

Very impressed with delivery time updates via email.packaging excellent.fantastic service.will order again.


16-03-2013 : AJS Heating

Excellent service as usual, communication great despite a delay in getting part, well done and thank you


15-03-2013 : liam sheridan

Many thanks for processing my order which I have received.
It would have been more convenient for me if you had used HM Post for delivery.

Thank you.
Liam Sheridan.


14-03-2013 : peter richardson

order received complete and on time with your usual efficiency. thank you


14-03-2013 : Karine Cheong LY

excellent service thank you


14-03-2013 : Janet Burrows

I was very impressed by the fact that the swing arm which Id ordered arrived within 24 hours of your receiving the order made on Saturday on the Monday morning. Our plumber would have been happier if it had been accompanied by suitable boltsscrews to fix it with but that wasnt actually a problem.
Thank you very much for your helpful web site and excellent service.


14-03-2013 : mitchellspipeservices

recieved with thanks


14-03-2013 : PETER BARRETT

My order arrived on Tuesday as I had been told that it would. Very Happy with Grohe showerhead, good price.

Many Thanks

Peter


13-03-2013 : Richard Midmer

Radiator casing arrived early on the requested day and in good condition. However, the packaging was partially open, allowing the parts supplied to be visible.
-------------------------------
Hello

As we use our own distribution the goods are carried from the store to the van to your home, theres no need for any packing the goods are handled with care.

Regards
MyTub


13-03-2013 : honeywell bs

Good products,delivered on time,great service.


10-03-2013 : Mrs S Yarr

Lovely company to deal with, although the item went astray, the staff kept me up to date with progress without me having to chase it myself. Item just what i needed, a replacement divert-er saved me having to replace an expensive tap and pay a plumber. would highly recommend this company and would not hesitate to use them again.


10-03-2013 : Mrs Susan Marshall

All delivered without hitch


10-03-2013 : Mr Lane

long delivery time, but the part was good value and quality. Good communications throughout. I was surprised it didnt come with washers but not really an issue.


10-03-2013 : Terry Ryman

Great price, quality product, prompt delivery, what more could a buyer want Excellent service all round from MyTub a well deserved pat on the back to all concerned.


10-03-2013 : Peter Woods

Excellent, fast and efficient service.
Thanks


08-03-2013 : David Sewell

Arrived on time and as ordered
Good Value


08-03-2013 : Robert West

Prompt, efficient and relaiable.


07-03-2013 : Shirley stacey

Fast delivery thank you.


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Displaying: 501 - 550 of 2542 reviews - page: 11

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MyTub Ltd
61 Victoria Terrace
Whitley Bay
Tyne & Wear
NE26 2QN
Company No. 06352542
VAT number: 917634607
Copyright 2014© MyTub Ltd