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Friday 25, April 2014
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home > feedback

Feedback

We are continually looking to improve the customer experience with our company. As someone who has used our services you are most qualified to judge us, we would gratefully accept any feedback you would be willing to give, good or bad. Your feedback will help us improve our service to you.

Post your own comments about our service here

 

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Displaying: 1 - 50 of 2542 reviews - page: 1

20-04-2014 : Fiona Laing

Disappointed at cost of delivery to here, but MY Tubs are not alone on this. Was how ever relatively pleased with the alternative offered and the rest of the customer service given. Prompt replies to e-mails and helpful staff with the asked for notification when the goods were ready for uplift. Would use again if required.


19-04-2014 : JUNE WHITEHOUSE

I couldnt be more pleased with either the service or the quality of the product I have received. The packing of the fragile items was absolutely superb now I only have to get rid of the MOUNTAIN of polystyrene bits which really did their job. The delivery by City Link far exceeded that offered by unreliable myHermes, so I sincerely hope My Tub sticks with this courier.

I was also impressed with the quickness with which my initial email enquiry was dealt..... a reply within about 10mins or so, gives a brilliant impression of the kind of service that an eventual order will receive.

I will not hesitate to recommend MY Tub to anyone, especially as I have just noticed the Price Match offer on the website.

Thanks fora brilliant transaction.


19-04-2014 : MISS E R MCHALE

Thank you for your excellent service. My order came promptly and at a good price. The stockist sent wrong item but this was corrected within 48hrs. I will use this company again.


18-04-2014 : Daniel Hoyle

Thankyou for keeping me well imformed of my order and managing to get it sent to me direct. Thanks for going the extra mile!


18-04-2014 : RobertsonFM

Order process was very straightforward. Order arrived promptly and ond date advised. Will definitely use again.


18-04-2014 : Mrs C Farrow

I was disappointed that you didnt have the toilet seats that I ordered but the alternatives you found for me are excellent. With all the different styles and shapes of toilets it is really hard for the ordinary person to go into a shop and pick one of the shelf and be sure that it will fit properly. These ones are perfect and are of outstanding quality.

Thank you


17-04-2014 : Sandra Coxell

Excellent value for money compared to other sites, would not hesitate to use your company again


17-04-2014 : HK Wentworth Ltd

Wow, what amazing service! My order was scheduled to be delivered in 2 days. I called up and told Christine that it was really urgent. She said she would do what she could. It arrived in just over a day, which was incredible service.
Thank you and well done, MyTub!
BR, Gerald Kingsbury


16-04-2014 : Matthew Adams

Fast delivery, good price and communication. Will recommend. Thanks


14-04-2014 : Roger Daley

The website desktop version used made it easy to find the product required. All the information needed to make a decision on purchase was displayed. Once the order was placed I was disappointed to find that the product was not available for prompt delivery and the email I received indicated that an order could be placed at additional cost of £6 VAT which I was not prepared to pay so asked for my order to be cancelled. I was then contacted by a very helpful lady, Christine, so said that a purchase order could be placed at no additional cost so my order was not cancelled. Shortly after that I received notification that the product would be delivered on a specified day which indeed it was. As a result I am very likely to use mytub for future orders and recommend them as a reliable and economic supplier.


13-04-2014 : Ruslan Kabalin

Great service. Thanks.


13-04-2014 : Timothy Hilliam

Fast,fast,fast. Thats the whole service. Fast reply to original order enquiry, fast later communication and fast delivery. A great service.


12-04-2014 : Monwara Dewan

Excellent services


12-04-2014 : Adrian Holmes

Very good communication on progress and correct product arrived on the day promised. Thanks


12-04-2014 : Chris hughes

Excellent service would recommend a


11-04-2014 : mrs c cannon

Excellent service as always.


10-04-2014 : Paul Kohn

Great service. Christine is to be commended on good communication and followup to ensure I wasnt charged extra for these items. Well done!


10-04-2014 : Steve Wiskin Plumbing

Dear Sir or Madam
My experiences have been very bad as this is the first time I have dealt with your company and I had to wait 17 days for a few fittings to be delivered.. 1 fitting arrived after about 10 days and the others were " lost in transit "
I dealt with a lady called Christine who was very pleasant and helpful but the lost in transit business didnt wash with me as Ive been in business for over 20 yrs !!
It will be hard for me to deal with your company again Im sorry to say but I wish you all the best for the future..
Regards,, Steve Wiskin..


10-04-2014 : Mrs Janet Woodford

Very pleased with the service of this company, as wed had difficulty sourcing the item locally. There was a slight delay in it arriving but I was kept informed of the situation all along, so it wasnt a concern. Emails were replied to promptly and the member of staff at the branch where I collected the item was pleasant and efficient.


10-04-2014 : Richard Higgs

Very quick delivery. Unfortunately the light cover is too tight to get off even with this tool. However I can see that it will do the job under normal conditions.


10-04-2014 : Scott Combustion Ltd

Very pleased with service, i ordered the wrong size but was easily put right by email.
Also a lot cheaper than my normal supplier.
Stuart Parsons


06-04-2014 : George M Bish

Easy web site to navigate and order. Fast delivery and excellent communication on order status. Superb Customer experience and service. Definitely recommend and will use again!!


04-04-2014 : SILEX LTD

All communication was good plenty of emails confirming delivery up dates, product was correct and arrived in sound condition. Regards Steve


04-04-2014 : Edward French

Excellent service and communication
Good price
Well done


03-04-2014 : Marine Construction Management

The Customer service agents at My Tub were very friendly and helpful. I was glad to received prompt responses to my questions and requests. Thank you for your help!


03-04-2014 : John McDonald

Exactly what was required, on time and reasonably priced.


03-04-2014 : Ondemand Plumbing

Great service as ever!


31-03-2014 : peter Jones

Great service, kept me updated along the way. I recommend using this company!


29-03-2014 : Mark Robinson

Excellent service. The product arrived on the date promised and was exactly as described. Thank you. Will definitely use again.


28-03-2014 : Delta Property Services

Hi There,

An extremely good service.
Exactly what I requested and a prompt delivery.

Thank you very much.

Regards,

Paul Edwards.


28-03-2014 : D Brockley

Very pleased with the service thanks


27-03-2014 : Alan Brook

Excellent service - Fault found 1.00pm yesterday, part ordered 2.40pm yesterday, delivered 10.00am today, fitted and working 10.15am today.
Thankyou


27-03-2014 : john bennett

good product and good seller


26-03-2014 : Stephen Emley

Well handled purchase and delivered when they said , would buy from them again.


24-03-2014 : Anthony Hogg

Great service - delivered as promised


24-03-2014 : Cornwall Wetrooms

We have found your company great to deal with , the ladies in sales have been brilliant.


23-03-2014 : Kwame Nicol

Thank you for you prompt delivery, thank you for your follow up. I have received the goods. I have not been able to check them yet as I am trying to compleat another project.


22-03-2014 : Harmony Plumbing

Many thanks for an accurate service. The parts arrived according to the confirmation email. Just one thing though, I had asked for a price and availability check prior to ordering and clicked through the quote to attach the details to my order, as suggested but the delivery date quoted did not match the final delivery date confirmed by email. Maybe I did something wrong, maybe I did not, either way, it was not clear but I am still happy and will use your services again, thank you.


21-03-2014 : phil brown

Order was delivered quickly ,well packaged and at a good price . What more can I say .I would definitely recommend my tub .


21-03-2014 : Barry CampbellTaylor

Delevery took a very long time


21-03-2014 : Aidan Harrison

Excellent service and very helpful delivery man. Will certainly do business with you again.


21-03-2014 : Charlie Elliot

Excellent! A hard to find product quite old now at a good price and really good service. Will be back for more stuff when I need it! Thank you


20-03-2014 : Mitchell Humphreys

Quich, efficient and good value. Thanks.


19-03-2014 : Mr S. Skinner

Im happy with the service from My Tub. The team was very helpful in finding an alternative item for me when my original order counldnt be completed.

The team sent pictures of the item to help me make a decision and processed a refund as the alternative was cheaper than my original order,

Very happy with the teams overall service level and would use My Tub again.


19-03-2014 : Mary Cairns

Good service and I was kept informed.Mytub also arranged for me to pick up order at a local supplier on Saturday morning, rather than waiting for delivery on the Monday. I would have no hesitation using Mytub again.
Many Thanks, Mary Cairns


19-03-2014 : FlightSafety INt Uk Ltd

Quick sevice with reasonable prices.


19-03-2014 : Clive Prew

Thanks for sorting my order. Advertising the parts at a price you couldnt deliver at caused a delay on our job. And sadly a lot of the parts were damaged, which wasnt your fault, but compounded our delays issues on getting this job finished.


18-03-2014 : Steven Morrison

Many thanks to Christine for help with ordering the parts I required....Items arrived as promised on the updated delivery day...many thanks and regards to the team


17-03-2014 : Martyn Pavier

Mytub communications were excellent. I have found in the past a good company is one that when there is a problem with goods or service they deal with it ASAP rather than making numerous excuses. I did have a problem with the order, which was no fault of Mytub, my emails were answered very quickly and politely. The problem I had was resolved and I was kept up to date all the way until I received my goods. Well done Mytub.


17-03-2014 : Martin Sawyer

Great service with no problems. Delivered sooner than expected.


page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 - 20 |
Displaying: 1 - 50 of 2542 reviews - page: 1

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MyTub Ltd
61 Victoria Terrace
Whitley Bay
Tyne & Wear
NE26 2QN
Company No. 06352542
VAT number: 917634607
Copyright 2014© MyTub Ltd