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MyTub ltd Plumbing Supplies
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Plumbing Trade prices delivered to your door Upto 60% off RRP
Sunday 5, February 2012
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home > feedback

Feedback

We are continually looking to improve the customer experience with our company. As someone who has used our services you are most qualified to judge us, we would gratefully accept any feedback you would be willing to give, good or bad. Your feedback will help us improve our service to you.

Post your own comments about our service here

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03-02-2012 : allan davenport

service and delivery were impeccable.definitely use them again 1010


03-02-2012 : Mr T M J Leeming

The service is slow! When I order something on the internet postage is normaly under 3 days, but your orders take at least 2 weeks.


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Dear Mr Leeming

Regrettably the items you ordered where not stocked and there seems to have been a delay from the manufacture to us.

Sorry for any inconvenience

Regards
MyTub


03-02-2012 : Brown Cow Brewery

received in good order and on time


03-02-2012 : Steve Fallowfield

Excellent service and communication regarding order.Prices better than any other quoted


02-02-2012 : Sote ltd TA Pentolina Restaurant

All Good!!! Many Thanks, Michele


02-02-2012 : Abey Air conditioning ltd

Brilliant response


02-02-2012 : graham warcup

got the parts picked up thanks for your prompt service


02-02-2012 : Kenneth Swinton

Excellent service, part received within 2 days. Many thanks


02-02-2012 : steve james

there could be better pictures and perhaps a link to accsesories and fittings for the item


01-02-2012 : Robert Phillips

Prompt delivery, kept informed of progress, fair price. Thank you.


01-02-2012 : Simon Hook

Exellent service, kept me informed of the transaction from start to finish.
Many Thanks,

Simon.


01-02-2012 : L.Webster

Thank you for my order which was recently delivered, Ive found the service from your company very good in all respects and would definitely use you again and also recommend you to others.


01-02-2012 : TUNBRIDGE WELLS GIRLS GRAMMAR SCHOOL

GOODS HAVE BEEN RECEIVED THANKS


01-02-2012 : Castle Bakery

Item arrived quickly and works
many thanks


01-02-2012 : Martin Gillard Vigo Limited

We had an issue with a faulty part, i contacted MyTub and the replacement parts were with us the next day, Excellent service no quibles


31-01-2012 : Agricel Lda.

The only words I can say are that I got a perfect service, magnificent service and 6* yes, its six star support! Amazing service!


31-01-2012 : Vijay Modha

Excellent service and surprised with a prompt deliver. Very happy from a first time buyer.


31-01-2012 : Businessclean Cambridge Ltd.

Although delivery took over a month, this was a part for a piece of equipment nearly 20 years old and myTub were one of the few places I found who could supply it, we were kept updated on the delivery schedule and your staff were very helpful when I chased the order. I would use myTub again.


30-01-2012 : Hubert John Lynch

A timely and eficient srvice - thank you


30-01-2012 : C J HARKER

Very competitive price. Excellent e-mail communications. Delivered as promised. Recommended.


30-01-2012 : Nigel Williams

Thank you for the immediate response. Goods received as expected.


30-01-2012 : william young

My order was delivered quickly and early on the day that was given to me. I had to order an extra item, and this was handled very politely by the staff over the phone. I would recomend Mytub to my friends.


30-01-2012 : John Harris

Very pleased with the price. It was delivered on time.


29-01-2012 : Monocon International Refractories

Hi everyone at My tub my congratulations to you all your service was easy and efficient, the regular feedback which led up to the delivery made the experiance excellent. And I will certainly use you again.

Thankyou
Roger.


29-01-2012 : Paul Wagstaff

good prompt service at a competetive price.


29-01-2012 : Keith Barrow

My order was placed at noon Thursday and delivered noon Friday.That is what I call excellent service.Would use this site again.

Thankyou

Keith Barrow


29-01-2012 : thomas fraser

exellent service fantastic value needed bath panel and was cheapest around delivered on time , recommend mytub to all *****5 star service*****


29-01-2012 : Jennifer Mary Lowe

We had excellent service from My Tub. From placing the order to the delivery of the bidet everything went as planned.

I only wish other companies we have ordered from recently could have been as efficient. We are very impressed with the company and would recommend you most highly to all our friends.

Regards. Jennifer Lowe


29-01-2012 : Graham Abbott

I had to chase up my delivery but the service I received after contacting MyTub was fine. Goods then were received within 3 days. Would I use this company again Yes


28-01-2012 : Geoffrey LLoyd Evans

Disappointed, did not receive goods on date given. On further enquiry to My Tub customer service, adviser who was apologetic and took my details but did not phone me back with progress update, I had to re-phone for progress update and was advised by a more than helpful adviser that my order had not even been picked up by the courier for delivery and was awaiting dispatch. Had an e mail the following day with update on expected delivery date, unfortunately no will be home to receive goods on this date and will have to see what the courier does as I have been told the goods need a signature on receipt.
Not happy especially with the cost of £12 delivery charge. Post office do Special delivery next day service starting from £5 and order can be picked up locally if no one is home on day of delivery.


28-01-2012 : Mr C J Dale

Very efficient service. Order delivered within three days and on the day promised.


28-01-2012 : Mr Harvey G Foster

Very pleased with the service provided. Thanks


28-01-2012 : Lucy Perretta

Great product, great communications, fast delivery, many thanks!


28-01-2012 : mr t j weeks

hi my bath arrived on the 25 as emailed very pleased thank you your service was very good


28-01-2012 : Ronnie Golding

I have found your service especially that of your technical department, helpful, knowledgeble and where you did not know the answers you went out of your way to find them - Thank you.

I have also found your delivery service and customer care very professional.


28-01-2012 : Karen Rumsey

Order delivered on day stated but felt that it took far too long. Would have liked to receive it in a couple of days not weeks. But we are happy with product.


27-01-2012 : Chris Brownson Architect

Delivered promptly and at a very competitive price


27-01-2012 : basil formanuik

Contacted MyTub after previous fruitless web search for this particular control knob item. Excellent customerservice, email notification trail and on-time delivery. Would definitely use this website for future requirements. Well done and will be recommending to others. BF


27-01-2012 : Maria Spicer

Received order as described on date given by a friendly man in a van!


27-01-2012 : Les Whitewood

Thank you for your prompt service. Will certainly use you again.


27-01-2012 : Patricia Girard

Thank you for keeping in touch throughout the process of ordering this obsolete model, from factory in England, to safe delivery, Wednesday as promised, at warehouse in Paisley. I was very suspicious it would not arrive or their would be vagueness as to the order in the warehouse, which would have meant an irate husband, who had made a 25 minute boat journey and motorway drive, calling me to "deal with it". That scenario did not happen and the young gentleman at the warehouse carried the heavy basin to the car boot without being asked. Thank you for your calls on the morning as promised, your frequent e-mails, and your courtesy . Well done team Mytub, and all you kind young people, your Mums should be proud of you. Regards Patricia Girard


27-01-2012 : Ernest Slack

I was easly able to find my products and place the order. I was then informed on which day to expect my order and it arrived in good condition. My overall experience was good.

Thanks You


27-01-2012 : Jessica Cobban

Very pleased with the service, price and quick delivery.


27-01-2012 : Ricardo Meakin

Quick, polite, informed and good value. Thanks very much for the service, Ill be using you again, though I hope I dont have to break the downstairs loo again to do so...


26-01-2012 : Stephen Porritt

Part sourced and delivered as promised on due date, thanks


26-01-2012 : N Johnson

Ive placed two orders with my tub now. On both occasions my tub delivered exactly what was ordered, for one of the best or the best prices available, and to the delivery date. They also seemed to take onboard instructions such as "please dont deliver during school run times".

Dont really know what more you could ask.


26-01-2012 : Pauline Stinson

Most competitive price. Delivery to Northern Ireland for a reasonable surcharge and in a very timely fashion. Straightforward email to modify delivery instructions. Can not fault.


26-01-2012 : air power products ltd

Very good service goods arrived earlier than expected.
I would suggest that if you can get the goods out as quickly as you did you should advise the customer of this.
i expected the delivery in 45 days and received it next day there are a number of instances where given a 4 day delivery i would have looked elsewhere


26-01-2012 : Phil Harris

Fantastic service! I needed a part for a boiler and the website search allowed me to find it very quickly - it seemed quite rare on other sites. Not only that but the price was excellent and free delivery included! I tried to phone the order in but was told the site was down but to email for a delivery estimate and then order online. I noted the urgency since it was January and that I have a young family. The part arrived within 24 hours and the boiler was fired up and working properly within 25!
Great service and would not hesitate to use again
Phil Harris


26-01-2012 : Peter Ellis

Good service. Completely satisfied.


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MyTub Ltd
61 Victoria Terrace
Whitley Bay
Tyne & Wear
NE26 2QN
Company No. 06352542
VAT number: 917634607
Copyright 2012© MyTub Ltd
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