Excellent service , very competitive prices , prompt & kept me informed of the progress of my order .

The help, service and delivery could not have been better, its nice to shop with an excellent friendly company.
Thanks
Doug.

Order received when expected thanks.

Was waiting to give a review till wed installed it and made sure it didnt leak had lots of problems with the last one wed bought from a different company. No leaks, looks good, all is well, thanks very much :

All round 5 Star service, would recomend to anyone.

collected my order from plumb centre burnley product too fragile for courier delivery everything was fine exellent thanks my tub. b egerton

Very good service, correct items, delivered promptly.

Excellent service. Our shower is now working again. Thank you so much. Not dealt with you before but would highly recommend you to others.

Good price and excellent service

Very bad, my order has not been deliverd.

Well priced products. Prompt delivery. Excellent all round service.
Thanks
Jonathan

Extremely difficult product to get hold of so was delighted that you had been able to obtain for me.
Delivery did not happen on the 2 delivery dates advised but i suspect this was partly out of your hands since it was coming directly from supplier. You responded very promptly every time i contacted you and finally arranged special delivery because of the delay.
Overall very satisfied and would use you again.
Also great to see you publish all feedback good or bad.

Although obsolete you traced my needs and found one for which I am grateful.
You merit high praise for your service

eric

Good service at a good price. Thanks

Emailed to confirm delivery and came on time - great.

Very satisfied with service, thanks

Correct products delivered quickly thankyou

Good service.
Thank you.
Doug

When order was placed there was no communication from yourselves regarding that one of the items was out of stock and would take at least 4 weeks to get . I only found out from my local plumbers merchant who you tried to place the order with Once I had then emailed youselves a member of your staff think her name was Karen contacted me and once I explained the situation that I needed it the following week , went away and managed to source the item for me. Was very impressed with how the problem was dealt withand items were delivered when promised , but think the webpage product listings should be clearer on delivery times with these sort of items.

Website - fine
Price - fine
Delivery price - good
Delivery communications - fine
Delivery period - slower than originally expected
Overall service - would use again.

Despite ordering a part immediately prior to a Bank holiday weekend not usually a good idea it arrived in double quick time and I was kept informed by E mail at each stage of the process. Couldnt ask for more. Well done

I will be buying through MyTub again. I appreciated the personal touch when there was a query about the delivery of the items I had ordered. Items arrived as promised and in perfect condition. Many thanks.

Thank you for your help and for finding the right part for me ...
very good will used you again
Richard Preuth

good product, many thanks

fast good service.thanks.

Took 3 weeks to deliver. To be fair, communications were good, but for an online seller claiming that items were in stock and delivery in 2-3 days, the overall service was pretty poor. Under the circumstances, i would have expected more of an apology or discount off next order - otherwise i might as well go to my local plumbing centre next time.

Thank you for excellent service. The bath came very quickly and I was well informed about delivery.

I am happy to say that the diaphram washers have arrived at last and they are exactly what we ordered at the start. The wrong washers were sent originally and it took ages for the correct ones to be sent despite the inconvenience of not being able to use the cistern for so long. This has been an unfortunate transaction but probably an exceptional one from Mytubs point of view. Good luck for the future. regards. E S SMITH.

This turned out to be a very lengthy transaction, but your staff were very helpful throughout and we got there in the end.
Thanks
Rob

Very pleased

My radiator was due for delivery on the 30th, which it did not make. I was informed it would arrive the next day, which it did. In this instance the item had a long lead time for delivery which I accepted, maybe it would have been possible to inform me a two or three days before its new delivery date rather than the day before.

Speedy service and delivered item as promised. Great service.

Excellent product Sales support and Delivery!!

The price was good but the service was some of the worst I have had shopping on line. One broken promise after another. If I had not progressed the order by phone I would probably still be waiting!
You need to get your act together, I will never use Mytub again.
Still convinced you write the rave reviews yourself.
Frank.

-------------------------------------

Dear Frank

Good afternoon, I am very sorry for your experience.
No excuses, all I can see looking at the order is we chased this up with the
manufacture a lot. We gave up & got in from another branch which meant it
had to go through several sets of hands.
I am really sorry we did not keep you informed as we should have and normaly do.

Regards

I bought some replacement radiatorthermostats.
myTub gave the best price by a long way and the items arrived
very quickly.
Nice job boys.

Fantastic service provided!

Excellent service and prompt response to order change requests. I will definitely be ordering from you again in the future.

Could not find item anywhere else on web - lifesaver! - Super service, will be back!!!

Excellent service.

Thanks for your help... I needed to contact Twyford for help with the "S" type toilet.

Regards,

Ralph Wood

Excellent service with very helpful staff

Excellent service, goods arrived early

Never heard of this site before, stumbled upon it whilst trying to find a relatively unknown shower screen.
On finding the unit, the site said it would update me as to availability, which it duly did, and then delivered next day, not bad !! Very simple to use and quick with it.

Excellent service in every respect. would buy from you again.

Great Service, although units took longer than expected to arrive

I will certainly be using Mytub again, delivery could have maybe been a little quicker. Kept well informed on order progress.

Very impressed. Great, easy to navigate web-site.
Simple to order and excellent pricese.
Delivery within 48 hours...beat that!

Gerry Martin, Edinburgh

I never realize thah i will get spare so quick with in 24 hours. Thanks for very good service and keep it up. I will deall with you in future if I need you thanks again and kind regards M Vadher

Excellent service form MyTub. Email communication very good, delivered the goods to the door of our house very quickly - even faster than stated in the emails. Radiators delivered were in good condition, and the correct parts. Price was better than competitors, will use MyTub again.

Although my order could not be completed as quickly as we might both have hoped, I was kept informed about progress and the items were delivered by your transport just under 3 weeks after the order was placed.

Many thanks for your prompt despatch of the hinges they are perfect. Great service.

Many thanks

Kenton