MyTub Ltd : FAQ

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Sunday 5, February 2012
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Home > FAQ

FAQ

Q: How far in advance should I place my order?

A: You should be ordering your goods well in advance of the start date of your project. This gives plenty time to inspect the goods and gives us time to rectify and problems in this worst case scenario.

Q: When should I book the Engineer or Plumber?

A: Off course excepting emergencies, wait until you have the item or items in your possession, & have checked the condition.

Q: What do I do when my goods arrive?

A: The goods need to be checked off against your order and inspected for any problems.

If there are any problems at all please contact us as soon as possible.

It is imperative you inspect the goods prior to any installation.

Q: My goods have arrived damaged, and not yet been fitted

A: Do not worry, you have paid for a new original product in perfect condition, and that is what you will receive.

Whilst delivering china wear etc, inevitably accidents can and do happen. Provided the item has not been fitted it will be exchanged as soon as possible.

Our business reflects the industry as a whole, however 99.9% of orders do go without any hitch.

Q: My goods are damaged, but have already been fitted.

A: This posses the possibility that the item my have been damaged during fitting and my require a representative from the manufacture to call at the premises to inspect the item. A decision will then be made as to whether or not the damage was caused by the installation process. If it is deemed by the manufacture that the damage was caused during installation you could be liable for a bill for the manufactures time.

This is why it is imperative you inspect the goods prior to any installation.

Q: My goods are faulty or have developed a fault.

A: All our products are covered under the manufacturers guarantee and provided direct from them. The length of which will vary from product to product, this information can be gleaned from the manufacture direct.

Q: I have a question for the manufacture, will they talk to me?

A: Yes, mention that MyTub has recommended you talk direct with them prior to your purchase. Here is a list of manufactures contact details...click here

Q: I have ordered an incorrect item & want to return it.

A: Call or e-mail us FIRST.
Do NOT send anything to this office or to the branch without speaking to us.

Q: My order total is over the FREE delivery value, but there is still a delivery charge?

A: There are two different depatments to MyTub, Parts and Plumb and they have different delivery charge rates;

Plumbing lines;
Orders under £25 = £12.50,
Orders over £25 = FREE.

and

Spares & Parts lines;
Orders under £50 = £5.99,
Orders over £50 = FREE.

Lets say you order an item from the Plumb line which is over £25 but also a Parts item which is under £50, there will be a charge for the Parts item even though your order total is over £50, as the two items come from different departments and delivered separately.

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Feedback

service and delivery were impeccable.definitely use them again 1010 ....
03-02-2012 - allan davenport

The service is slow! When I order something on the internet postage is normaly under 3 day....
03-02-2012 - Mr T M J Leeming

received in good order and on time....
03-02-2012 - Brown Cow Brewery

Excellent service and communication regarding order.Prices better than any other quoted....
03-02-2012 - Steve Fallowfield

All Good!!! Many Thanks, Michele....
02-02-2012 - Sote ltd TA Pentolina Restaurant

Brilliant response....
02-02-2012 - Abey Air conditioning ltd

got the parts picked up thanks for your prompt service....
02-02-2012 - graham warcup

Excellent service, part received within 2 days. Many thanks....
02-02-2012 - Kenneth Swinton

...more feedback



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	MyTub Ltd 61 Victoria Terrace Whitley Bay Tyne & Wear NE26 2QN Company No. 06352542 VAT number: 917634607	Copyright 2012© MyTub Ltd	1