You should be ordering your goods well in advance of the start date of your project. This gives plenty time to inspect the goods and gives us time to rectify and problems in this worst case scenario.
: When should I book the Engineer or Plumber?
Off course excepting emergencies, wait until you have the item or items in your possession, & have checked the condition.
: What do I do when my goods arrive?
The goods need to be checked off against your order and inspected for any problems.
If there are any problems at all please contact us as soon as possible.
It is imperative you inspect the goods prior to any installation.
: My goods have arrived damaged, and not yet been fitted
Do not worry, you have paid for a new original product in perfect condition, and that is what you will receive.
Whilst delivering china wear etc, inevitably accidents can and do happen. Provided the item has not been fitted it will be exchanged as soon as possible.
Our business reflects the industry as a whole, however 99.9% of orders do go without any hitch.
: My goods are damaged, but have already been fitted.
It is possible that the item may have been damaged during fitting. In order to help us look into your complaint we may ask the manufacturer to call at your home to examine the goods. A decision will then be made as to whether or not the damage was caused by the installation process. If it is deemed by the manufacture that the damage was caused during installation you could be liable for a bill for the manufactures time.
This is why it is imperative you inspect the goods prior to any installation.
: My goods are faulty or have developed a fault.
Please contact us as soon a possible after you discover a fault and we will deal with the matter in accordance with your legal rights. In addition certain products will also be covered by manufacturer's guarantees details of which will be supplied with the product where relevant.
: I have a question for the manufacture, will they talk to me?
Yes, mention that MyTub has recommended you talk direct with them prior to your purchase. Here is a list of manufactures contact details...click here
: I have ordered an incorrect item & want to return it.
Call or e-mail us FIRST.
Do NOT send anything to this office or to the branch without
speaking to us.
: My order total is over the FREE delivery value, but there is still a delivery charge?
There are two different depatments to MyTub, Parts and Plumb and they have different delivery charge rates;
Orders under £25 = £12.50,
Orders over £25 = FREE.
Spares & Parts lines;
Orders under £50 = £5.99,
Orders over £50 = FREE.
Lets say you order an item from the Plumb line which is over £25 but also a Parts item which is under £50, there will be a charge for the Parts item even though your order total is over £50, as the two items come from different departments and delivered separately.
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Thank you for a very efficient service especially when I had originally ordered the wrong ..
09-12-2013 - Kate Macauley
Well happy good information and quick delivery
My local plumbase said they couldnt supply..
08-12-2013 - Steve MacDonald
I have to say the service and fast delivery of the parts I ordered are very impressive. I ..
08-12-2013 - harveyheating
The item arrived the day after ordering. Fast service. ..
08-12-2013 - Loggenberg plumbing