MyTub Ltd : FAQ

You have no items
in your trolley.
SubTotal : £0.00

Plumbing Trade prices delivered to your door

Tuesday 9, March 2010
Login / Register

Departments

Bathroom & Kitchen

	Acrylic Baths and Panels
	Bathroom Accessories
	Commercial Sanitaryware
	Domestic Sanitaryware
	Full Bathroom Suite Packs
	Kitchen Sinks
	Kitchen Sundries
	Mini Kitchens
	Plumbing Brassware
	Plumbing Sundries
	Shower Doors Screens and Enclosures
	Shower Trays
	Showers
	Steel Baths
	Vanity Units and Basins
	Waste Disposal Units
	Wc Seats and Plastic Cisterns

Heating

	Air Heaters
	Circulating Pumps
	Commercial and Industrial Boilers
	Copper Tube and Plastic Plumbing Systems
	Cylinders and Accessories
	Domestic Boilers
	Domestic Controls
	Fittings and Brassware
	Flue Products
	Gas Fires Water Heaters and Wall Heaters
	Heat Packs
	Heating Solar Panels
	Heating Sundries
	Industrial Gas Controls
	Industrial Heating
	Industrial Sundries
	Industrial Valves and Actuators
	Insulation Products
	Oil Tanks
	Perimeter Wall Heating and Fan Convectors
	Plastic Tanks
	Radiator Valves and Accessories
	Radiators and Towel Warmers
	Water Treatment Products

Domestic / Commercial Parts & Spares

	Burner Spares
	Catering Spares
	Commercial Boiler Spares
	Commercial Catering Spares
	Domestic Boiler Spares
	Energy Spares
	Industrial Heating Controls
	Oil Spares
	Spares Sundries
	Test and Safety Equipment

Manufactures

Manufactures list

Collections

	Accolade Bathroom
	Adagio
	Alcona
	Allure
	Alto Bathroom
	Amera
	Anglo
	Aquations Premiere
	Aquatower
	Aquatower 2000
	Aquatower 3000
	Arabesk
	Aria
	ascania
	Assisted
	Atrio
	Automatic 2000

more collections....

Best Sellers

1	WHITE E0001 BTW CC WC PAN WHITE ..

2	WORCESTER GREENSTAR 30CDI HE COMBI NG ..

3	NABIS BAR SHOWER + FITTING BRACKET+KIT ..

4	SILVER A3998 IDEALFILL OP HANDLES CP ..

5	GRUNDFOS 1000 TPE 80-520/2 3PH 80MM PUMP ..

Home > FAQ

FAQ

How far in advance should I place my order?

You should be ordering your goods well in advance of the start date of your project. This gives plenty time to inspect the goods and gives us time to rectify and problems in this worst case scenario.

When should I book the Engineer or Plumber?

Off course excepting emergencies, wait until you have the item or items in your possession, & have checked the condition.

What do I do when my goods arrive?

The goods need to be checked off against your order and inspected for any problems. If there are any problems at all please contact us as soon as possible. It is imperative you inspect the goods prior to any installation.

My goods are damaged, and not yet been fitted

Do not worry, you have paid for a new original product in perfect condition, and that is what you will receive. Whilst delivering china wear etc, inevitably accidents can and do happen. Provided the item has not been fitted it will be exchanged as soon as possible. Our business reflects the industry as a whole, however 99.9% of orders do go without any hitch.

My goods are damaged, and have already been fitted.

This posses the possibility that the item my have been damaged during fitting and my require a representative from the manufacture to call at the premises to inspect the item. A decision will then be made as to whether or not the damage was caused by the installation process. If it is deemed by the manufacture that the damage was caused during installation you could be liable for a bill for the manufactures time. This is why it is imperative you inspect the goods prior to any installation.

My goods are faulty or have developed a fault.

All our products are covered under the manufacturers guarantee and provided direct from them. The length of which will vary from product to product, this information can be gleaned from the manufacture direct.

I have a question for the manufacture, will they talk to me?

Yes, mention that MyTub has recommended you talk direct with them prior to your purchase. Here is a list of manufactures contact details...click here


shop \| feedback \| view cart \| your account \| plumbing supplies directory \| contact us \| faq \| home
site security \| delivery \| privacy statement \| terms & conditions \| warranty's returns and cancellations


MyTub Ltd 38E Percy Gardens Tynemouth Tyne & Wear NE30 4HQ Company No. 06352542 VAT number: 917634607	Copyright 2010© MyTub Ltd	share this page	1