I got the package, all right ...Lajos Sándor - Heating Company Kft
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Very prompt replies. Good service. Slow despatch explained by company. However I felt the price for postage was exorbitant and would not shop again for this reason. ...Carina Campbell
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All seemed to go very well until the delivery didnt turn up on the promised day. I chased it and Customer Service was very helpful and the basin turned up a working-day late, so all was well in the end.
...John Pearson
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...Adrian Brown
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Very good service
Bend over backwards for there customers
Thank you ...simon chambers - SDC Plumbing
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Product arrived on day stated in order update e-mail. Thanks. ...Graham Russell
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Cant fault the prices or the customer service. Kept informed of my order progress the whole time. Very helpful also when I had to return some goods. 1010. ...Andrew Williams
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Many thanks for a prompt delivery and responce to miss order ...Nottinghamshire Fire
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Good service, Very fast delivery, Thank you ...Xtrac ltd
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Fantastic service, next day delivery, very satisfied. ...Marian House Nursing Home
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