|Found & delivered correct item promptly
|What can I say, great price, great service, great communication. From order through to delivery I was kept informed of what was happening, goods arrived when I was told they would.
Thank you very much in turn for your help and promt correspondence - excellent customer service! (Please show this to your line manager)
|Good points - Item arrived promptly, well packed and as described. Efficient service for a replacement part.
Negative points - My inbox has 11 emails from them, most of which were not necessary. Courier carriage charge of £7.20 was excessive for an item that could have been posted by Royal Mail for £2.80.
|This order was a complete disaster. I originally ordered these coals to be delivered to my door, before I was then told I had to collect them from a warehouse. That warehouse turned out to be the Plumb Center who had not got the product I had ordered, but individually wrapped coals. I have no idea if I have been overcharged for the number of coals I actually received individually rather than the number of coals contained within the bag originally ordered.
|A great on-line purchase experience excellent service with excellent communications.
|Product as described but note that it is plastic at a reasonable price and delivered promptly.
|Excellent service! Not the fastest but certainly the cheapest and in particularI was impressed by how friendly and helpful everyone was.
|parts took a while to turn up but i was kept informed every step of the way, ability to pick it up from a local store was very useful, so whilst not the fastest service, my customer experience was very good.