Everything went very OK but delivery. I placed the order and made the payment on December 23rd, 2010, with a kind request for special care since it was kind of an emergency.
I received a message advising that delivery was CONFIRMED (not estimated) on DEC 30th (refer to my order), but actual delivery took finally place on JAN 7th.
You may agree that £25.20 fee for 15 days to cross the channel (I live in Paris) is difficult to accept for me especially during such a cold winter :-(
I certainly will not renew the experience, although you have good products at very competitive prices because one can not afford to wait for 15 days to have his heater fixed during winter time.
...Raymond TOPIN
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Good price and excellent service
...Dougie Skinner
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Dear Christine
Just to let you know the grates arrived today. Very pleased with the service. Thank you.
Kind regards, Bob
...Bob Begley
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Excellent service, part received within 2 days. Many thanks
...Kenneth Swinton
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2 out of the 16 items where damaged, 2 replacements arived on site within 2 days
...L Turnbull
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Great service thanks
...Daran Joshi
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Excellent Communications and delivery, first class web site and great customer service support.
many Thanks
...Brian Wesson
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Great service, Emails answered promptly and delivery time was very good.
Would definitely use again.
...Mark Eaton
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Very helpful, very quick delivery and exactly as described. THank you very much excellent customer service.
...Linda Hodder
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Spot on,fast, efficient service very helpful.
I found the part on the website they checked it was actually in stock and it was delivered.
Thank you regards Paul
...Paul Harewood
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£
£12.13 
