|This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
|Good service and after sales support.
|Thanks for great and timely service. In the words of the great Arnie "ILL BE BACK".
...Franks Kitchens FK Design
|Excellent service - very quick delivery, & parts just right. Thanks very much!
|Great service, item arrived when they said it would. Will certainly be using again in the future and would recommend.
Just a short note to thank you very much for the excellent communications over this matter. It demonstrated exemplary service and I hope to use the company again soon.
|Quick efficient service and great, friendly communications, well done!
|Received with thanks
|Your service was most satisfactory, and the people in your company were most helpful, especially when I was having trouble with the delivery.
thanks you very much the shower is working wonderfully.
|Very pleased with the service of this company, as wed had difficulty sourcing the item locally. There was a slight delay in it arriving but I was kept informed of the situation all along, so it wasnt a concern. Emails were replied to promptly and the member of staff at the branch where I collected the item was pleasant and efficient.
...Mrs Janet Woodford