The first thing that went wrong was that the delivery date was shown to be very quick (which is why you got the order) - it was only when i had actually ordered the item that you subsequently informed me of the true delivery date, which was too far ahead to be of any use to us as we needed the toilet fixed before New Year's Eve as it was my birthday and we were having a party.
However luckily i rang and spoke to Laurie who was extremely polite and helpful and he took the trouble to check with the supplier for me if the item was in stock (which it was) and then arranged for the item to be delivered very very quickly. He deserves a medal as we were then able to fix the problem. He also took the trouble to wish me a happy birthday, which was above and beyond the call of duty.
Part of my order was missing but staff at MT and at my local supplier could not be more helpful. Well done My Tub, customer service gets a 10 from me
|Very competitive price and tremendous delivery, website easy to use. I would recommend myTub to anyone.
|Thanks for your help... I needed to contact Twyford for help with the "S" type toilet.
|Order arrived within stated time - Good service!
...Dave Sanders - Dartington Crystal Torrington Ltd
|Fantastic service! Very speedy delivery - just what you need when you have no hot water!
|tap arrived on time. fitted it this weekend works a treat thanks
|Great price and delivered promptly on the allotted date.
|Brilliant communication throughout. We got a message after ordering and paying that the item was no longer stocked but that they had sourced it from the manufacturer and would be able to fulfil the order. We then were updated re dispatch and delivery. First class!
|Excellent value, with equally good delivery.