They where unable to immediately supply my product, but I was informed of the delay and kept up todate.
No problems, I would use them again. ...windridge Coatings
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Great Support.
Only wish I hadnt needed it. ...A Randall
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I have recently received this order exactly on the day predicted - about 10 days after ordering, as warned.
It was a Vaillant VR61 mixer module. This communicates with the boiler eBUS and allows control of the domestic hot water valve at a high temp if required, and of TWO central heating zone valves. It replaced in my case a VR65 which will only do ONE central heating zone valve. This was unused though I had opened it to look at, but Mytub agreed to take it back with a 15% handling charge deduction if I packed it up in original packing. Very good of them, I thought.
The equipment itself is German and as with many Vaillant controls the instructions are a somewhat opaque translation! However I shall master them!! With the VRC430 weather compensating device, the system is said to be hig ...Dr Iain McQueen
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Very impressed with serice. ...Susan Collins
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I have been really impressed with your service. You provided the correct manufacturers parts for a much better price than other on-line stores which I picked up at my local plumb centre. I will certainly be using you again.
The only thing that I found confusing was arranging to collect which should have been available without delivery charge. Im sure that you could improve this option on your website as despite me phoning for assistance and being assured that I would not be charged for delivery - I was charged. Can you confirm why
Kind regards & thanks, Alan
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Hi Alan
Sorry for the confusion, you should not have been charged for the delivery and it is getting refunded to you now.
Regards
MyTub ...ELCCH
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PCB part safely received and fitted by plumber. Pump restored to good working order thank you. ...Peter Moore
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Thank you very much for your help in getting the right shower door and delivered quickly. Your flexibility was great and the status communications were excellent. ...Paul Rainey
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Great communication, items well packaged and despatched extremely promptly. Cant fault it. ...kate brown
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RECEIVED PACKAGE PROPTLY IN GOOD CONDITION THANKS ...Mark Gough
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I found My Tub website easy to use to place my order they kept me informed until my order was delivered very efficient ...Sylvia Lanchester
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