Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it
...A Randall
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Excellent service, quick reply to questions and delivery on day I wanted.
Would recommend!!! ...Amanda Robotham
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Received packaging ,quality excellent, exactly what I was needing it for,excellent company to deal with ...Denis McLaughlan
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A great company to deal with. Very helpful indeed. Highly recomended. ...John Bradshaw
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Thankyou for keeping me well imformed of my order and managing to get it sent to me direct. Thanks for going the extra mile! ...Daniel Hoyle
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Great service, easy ordering process, good support with slight payment hick-up, rapid delivery, good quality product ...Dr Hans-Georg Wagner
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Great service. Delivered on time. Email enquiry replied to immediately. Would use this company again. ...LESLEY - WEBSTER
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Good price nd arrived on time once despatched but a lot of faffing about because you forgot the price quoted on the invoice which I ad didnt include delivery which then had to be paid separately. ...Ian Dilks
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Not happy. My original fire was couriered to me yet replacement coals cant be wrapped in bubble wrap and posted. i have to travel to pick them up from a store. How did they arrive to the store - by magic carpet ...Julie Lloyd
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Excellent service- product a bit expensive but good communication, fast delivery and did exactly what was promised. Would use again. ...Bob James
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