This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
...Ian Grosvenor
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Great Service. Particularly liked being kept in touch regarding delivery date
...Paul Hicking
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Prompt delivery and a good price. Quite rare to find spare parts with such ease
...MRS C WISEMAN
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Excellent service, delivered on time. One of the items was damaged. But response was quick and efficient and a replacement was sent and delivered the next day.
...J SHEPHERD
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The product arrived quickly, it was what I ordered and Im very happy with it! And the price was the lowest I could find on the Internet.
...Mr M J Doodson
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THE SERVICE I RECEIVED WAS EXCELLENT AND THE WEBSITE ENABLED ME TO FIND THE PRODUCT THAT I WAS LOOKING FOR.
DELIVERY WAS FAST AND EFFICENT AND I WOULD DEFINATELY USE THIS COMPANY AGAIN FOR FURTHER PURCHASES
...Mr Ian Swabey
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I normally dont make the time to write reviews when I get good service but this time I couldnt excuse myself as these guys were EXCEPTIONAL!
The goods I ordered off the very clean on-line ordering process were unfortunately no longer available and the communication of that fact was both timely and professional. Not only that, the Team at My Tub tried to present some alternatives to consider which at first didnt meet my expectations.
They went away and researched some more for me, and presented an alternative which I then went for and they were duly ordered with an expectation of 6-8 week delivery given they were a special item.
I got an email and a telephone message 3 days ago saying they were now ready for dispatch and would be sent the very next day. They turned up as promised
...Martin Scott
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Thanks for your prompt service and delivery of spare buffer stops. Excellent service!
...Carolyn Harrison
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I am extremely pleased with both the product and the service provided by MyTub. The sales assistant was very helpful and the delivery incredibly speedy so I would happily recommend MyTub.
...Anna Girvan
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Steve was very helpful and went the extra yard to comply with my order.
Thanks Steve
...Brian Wilkinson
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£
£2168.00 
