|great customer service and communication. Competitive prices too.
|This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
|Product was exactly as described and dispatched speedily
|Excellent service - very quick delivery, & parts just right. Thanks very much!
|Oven Motor and Grommet received promptly. Best price for original equipment products. Good service, thank you.
|Collected last item today. Very helpful in enabling early collection of sink before last weekend.
|good prices, excellent service, friendly and helpful staff. Would not hesitate to recommend
|First class service all the way from ordering to delivery, your on line order tracking service is particularly useful.
...W. K. Scott
|It took a very long time to arrive weeks even though I am sure that I read that the product was in stock on purchase. This will probably stop me shopping with you again. This was not a complicated product, and hsould have been with me within three days of purchase.
|Thank you for the immediate response. Goods received as expected.