On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...Adrian Brown
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Very good service. Seamless from order to delivery. Thanks, MyTub. ...John Beasley - Land Management Ltd
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Service was great but collection was not made by My Tub resulting in our delivery not being next day but the day after which affected progress on site, main problem it took my call to ascertain that delivery would be delayed, no-one called me ........ ...Andy Earl - Rg Group
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Great price. Fast dispatch and delivery by UPS. Faultless!!! ...Will Ball
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Super fast delivery. impressed with service second to none ...kenneth wood
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Barring some slight confusion over a late item which turned out to be delivered on time ! my experience was very positive. Everything arrived when I needed it in the end, and the prices were very reasonable. My one criticism is that some of the pictures on the website are misleading, as they either show the wrong item or additional items which are not in fact included. ...Dr Alexander Morrison
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All as planned, great service!! ...Martin Shepherd - Shepherd Contracting
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The programmer i ordered was as described, but had to wait a month before order arrived.
L. Forno ...L.Forno
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thank you for a very promt and eficient service part works a treat recomend your company to everyone will use you again.
Adrian Jarvis Maintenance Manager ...Adrian Jarvis rspb
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Received my order and I am highly satisfied with the service.
Many thanks ...Mrs Sandra Thomson
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