|Dealing with mytub was quite easy and although the part I required was out of stock they kept me informed on proposed delivery dates.
|My order was placed at noon Thursday and delivered noon Friday.That is what I call excellent service.Would use this site again.
|Very good choice of products, at competitive prices, and a relatively easy-to-use website. It would be helpful if stock availability, and lead-times, were displayed in real time for all products on the website, rather than having to make an availability inquiry.
Other than that, very satisfied with your service!
...Mrs M P Cudworth
|Box was delivered on specified date. Box was damaged but contents seem fine. Good service, thank you
|Arived on date promiced but very slow delivery. Account debited 21st Dec, delivered 16 Jan - 3weeks excluding bank holidays.
...J H Fletcher
|As this was the first occasion I had used MyTub I was pleasantly surprised that my order was delived on the day it was promised.Well done
|Excellent service. I ordered a couple of toilet seats with lids(TIG1461WH) that were shown on your site as no longer available, however as I was still able to go into the site and place the order I hoped/assumed that the no longer avialable notation was incorrect. I had barely placed the order and received an automated email from you before one of your sales representatives, Laurie, was on the phone explaining the error of my ways and checking stock availablity on two alternatives and which he confirmed you had in stock and that he would subsequently arrange to be dispatched. Very impressive.
|Fast delivery and excellent comunication thankyou.
|I have only good to say about the execution of my order. I was kept informed of how my order was progressing, it was delivered within a few days of ordering, and was delivered the on the date I was told and within the time scale on the day. The young lady on the telephone when I first enquired was very helpful and the young man who delivered it was very polite and carried the parcel, which was a sink and quite heavy, into the house. Thank you to all concerned and I would not hesitate to use My Tub again.
|A great on-line purchase experience excellent service with excellent communications.