Good communication from the sales team.
|After trawling through their website, I eventually found what I ordered. I was instructed to E-mail them to obtain a delivery date. They responded that they no longer stocked that product. However, they offered a similar product. I placed my order. Jeannette and Christine were very helpful. My product was delivered after a few days but it was the wrong size. It took longer than the 3-5 working days advertised.
Both the plumber and tiler had begun working on the en-suite and we thought that we would have to wait a few days for the door but the assistant, Christine very quickly dealt with the issue, ordered the replacement, which arrived the next day. This meant that the plumber and tiler were able to complete the job without delay. Thank you Jeannette and Christine, in my mind you are bo
|Your service is excellent. I have not yet had the heat pole installed, but it looks good.
|Excellent customer service, keeping us informed about the delivery date for our order: thank you!
|This was a first class service, I was updated as to when to expect delivery, and it happened as promised. The cistern was a direct replacement and I was put right by yourselves as I nearly ordered a side entry instead of a bottom entry, so thanks for that. The only drawback was that the inlet, outlet and overflow are all in the correct position but the two screw holes that hold the cistern to the wall have been moved about 38", so a straight forward exchange took longer than it should have. Not your fault its Twyfords.
...Kevin D Fuller
|Very pleased. Ordered and paid Friday afternoon with standard delivery. Received Monday afternoon. Order status updated throughout the procedure. Tony
...Airwaves Engineering Service
|Excellent service Some of the order arrived early! and the balance was dead on time. Well done. Keep up the good work.
|Excellent service product arrrived on time and fittted straight away and all ok will use you again if you can supply the part
|The component has finally arrived after 3 attempts to send it!
I was a bit surprised by the size of the box it was packaged in - it would probably hold about 1500 of these components!!!
|Good service and delivery no problem wahtsoever, would definately use My Tub again!!
...Hitachi Automotive Systems Ltd