Customer FeedBack

Great service

Very nice and sturdy unit with nice deep sink now fitted, but ... rather difficult to fit as:
a holes for plug and tap were not flat, so lots of silicone required to make neat and watertight
b only a hole on one side of the sink to secure to wall - could do with one on both sides to hold it stable
c no levelling adjusters provided on cabinet, and made unnecessarily complicated to level by having 5 fixed feet on it.
I would not buy this if I was getting someone else to fit, as they would not be able to fit it very well in the time they had allocated to the job.
Also think twice before buying a ready-assembled vanity unit if the pipework means you need to cut away the back at all - it is quite awkward to get at once assembled, whereas the parts of a self-assembly one can easily be cut on the bench.

I placed a small order for 6m of 15mm x 1mm thick copper tube which is an unusual size not commonly stocked. Between them Deborah and Christine managed to source the tube and get it safely delivered. Given service like this I will certainly use MyTube again.

Efficient support team provided prompt response to my enquiry on the product availability. Ordering was very simple with quick email confirmation and several updates on the timing of delivery. The product arrived within 5 days. Excellent service all round.

Thank you for your excellent service and delivery of our two items. We were kept informed from start to finish and the items were delivered exactly when stated. We would definitely recommend your company.

A delay with supply - but kept fully informed of issue - good price for item - will use again

We had looked everywhere for this matching tap! and then found it easily on your web site.
Have found the customer service excellent. A big thank you to Christine.

MyTub provided a very good service for a specialist item keeping me fully informed from the initial order through to deliver, which due to the nature of the item took a few weeks. Would happily recommend this company.

All worked-out very well, well done, thank you,

Service and delivery excellent

Very happy with price and delivery time. When I tried to pick up at Plumb Center they did not know who you were and denied any knowledge of my order.Web site needs better search and navigation do that you can home in on each product easier.

I continue to recommend My Tub for their excellent and responsive service. Helpful and efficient customer services.

Pretty slow delivery

I knew I would have trouble trying to find the bathroom accessories as they were unavailable anywhere! However MyTub found the towel ring amongst their stock! They kept me informed of there search and the great outcome! They could have just said, sorry out of stock, discontinued, but no, they didnt give up and found the item!
Great communications and 5***** Service. Thanks again. Mr Bristow. Dorset.

Arrived as ordered very satisfied,also good customer helpline,happy to recommend.

Replacement gas fire coals arrived well packaged, exactly as described and a day earlier than the three day delivery forecast time. Will definitely visit MyTub again for other products when required. Rating excellent

Excellent service, delivered on time with communication answered immediately. Checked around the product elsewhere, only MyTub has what I needed. Website and communication portal easy to use and understand. Definitely coming back :

Excellent and prompt service. My Tub kept me informed at all times on my order and delivery, five days from order to home delivery. Great company.

EXCELLENT SERVICE AS NORMAL

MANY THANKS!!

Order processed very quickly and great communication about my order. Arrived within the week, good service!

I have purchased four radiants for a Robinson Willey Firegem 2 fire. My Tub sourced these for me speedily and these were just as expected. I would certainly recommend My Tub for their prompt service. I dealt with Christine, who I found to be most helpful, professional, knowledgeable and reliable. I would certainly recommend her to everyone. She has my sincere thanks for all her assistance with my order. I would give both Christine and My Tub ten out of ten :- MA

The boiler baffle plates arrived promptly. They fitted perfectly and the boiler is working as new.

5 star service.
Kept informed about delivery which was on time
Goods were what I wanted and are installed and working.
What more could you ask for

Your services are awesome. Thank you very much.

A company that looks after its customers and does everything possible to complete their order . First Class

Prompt delivery and good communication. Confusing stock check feature which goes off to some form about nationwide distributors. I just added it to the cart and bought it from the product page, but nothing said you had it in stock. Would it have told me if it was unavailable

Overall a good service! Thanks.

The purchase process was easy and delivery was quick so I would definitely order from my MyTub again.
The product I ordered is a Dudley Tri Shell cistern. The cistern itself is good and strong so perfect for the install I had in mind.
A couple of issues I have found with the product. The Dudley flush valve sits nicely in the middle of the cistern. The inlet valve and ball cock arm foul on the side of the flush valve as the inlet position on the cistern is more central and the ball cock arm is straight. It should be cranked a little to avoid this problem. I have managed to get it to work although the ballcock arm remains in contact with the side of the flush valve body during flushing and filling so not perfect by any means.
For the flush valve outlet - the main threaded fastener for the flush pipe was too small an opening to accept a standard flush pipe and so I had to use a spare I had available. Also only one size rubber washer was supplied and normally with other new cisterns I get two, one being thinner, which works with the most common flush pipe diameter. Flush pipes I use come from either Travis Perkins or other similar factors so standard kit.
The instructions say that the inlet valve is preset to give a six litre flush. On first install the tank overfilled and water started gushing through the outlet. Easy enough to re-set this, just odd that they go to the trouble of saying its preset when in fact its not.
Aplninstalled now and working ok. Still a little worried about the ballcock arm fouling and am thinking of buying a cranked one for peace of mind.

It was wonderful to find a good sized corner basin on your website and the ordering and follow up with staff was successful and efficient. The basin arrived on time. I can recommend the MyTub experience!

Thank you - bath waste received on specified day, communication about delivery was good and free delivery is always a bonus !

I AM VERY PLEASED WITH MY ORDER AND WOULD USE YOU AGAIN

Good selection of products. I just needed a simple replacement toilet pan for one of my buy to let properties. Very competitive pricing and free delivery! Excellent. My order was swiftly confirmed and I received it 3 days later. Will definitely use this company again - really good.

Hi

Products very good.
Website great
Service was very slow on this occasion ---you said you had problems
getting the parts

Thank you, I have now recieved the complete order, I was relieved that you did a price match after not confirming that your package was not originally complete, even after I specifically asked whether the condenser was included !
Both deliveries came before the delivery date causing my sick wife to get out of bed to let the delivery man dump the parcels just inside the door, she would not have been able to move them if there had been a fire.

Fantastic service. Received when said and easy ordering system. Thanks

Excellent service and delivery, would use again, would recommend.

Super company to deal with

Excellent, kept me informed, would recommend

Great service from you, so thank you

Excellent service, order delivered on promised date.
Well done.

I was very impressed with the rapid response to my order.
I do have some comments regarding the ordering system on the website.i found it very confusing when you wished delivery to a local pickup centre.
After asking for this delivery arrangement it still asked for ones own home address as delivery address. I needed to ring your office whilst on the computer for guidance.
Regards
D.T.White

All as planned, great service!!

Great service. Delivered on time. Email enquiry replied to immediately. Would use this company again.

Absolutely fantastic service.

The sink arrived and was well packaged in a wood crate. We have not unpacked it yet. We will be inspecting this week.

Thank you for sending. You were great to work with.

jim

I wished to order 1 Twyford Pan Connector P Trap Wf1240wh. The item was hard to source or, when sourced, delivery times were longer than I needed. MyTub were excellent both in communication, delivery date and service. I would definitely use this company again.

delighted with the order and information about delivery. Superb service and exactly the product I wanted for my parents. Your website was nice and easy to use too. many thanks.

Many thanks for great service. Other suppliers quoted 5 to 7 days delivery for the gas valve, MyTub had the part delivery in 24 hours. Christine was an absolute star in facilitating the parts supply. So glad I found you on-line

Item received on the specified date. Now installed and operating. Cannot fault the service. Many thanks.

You supplied where others failed. Thank you.

Great service. Part arrived promptly and as described. Would highly recommend. Very pleased!