Customer FeedBack

Great service from you, so thank you

Excellent service, order delivered on promised date.
Well done.

I was very impressed with the rapid response to my order.
I do have some comments regarding the ordering system on the website.i found it very confusing when you wished delivery to a local pickup centre.
After asking for this delivery arrangement it still asked for ones own home address as delivery address. I needed to ring your office whilst on the computer for guidance.
Regards
D.T.White

All as planned, great service!!

Great service. Delivered on time. Email enquiry replied to immediately. Would use this company again.

Absolutely fantastic service.

The sink arrived and was well packaged in a wood crate. We have not unpacked it yet. We will be inspecting this week.

Thank you for sending. You were great to work with.

jim

I wished to order 1 Twyford Pan Connector P Trap Wf1240wh. The item was hard to source or, when sourced, delivery times were longer than I needed. MyTub were excellent both in communication, delivery date and service. I would definitely use this company again.

delighted with the order and information about delivery. Superb service and exactly the product I wanted for my parents. Your website was nice and easy to use too. many thanks.

Many thanks for great service. Other suppliers quoted 5 to 7 days delivery for the gas valve, MyTub had the part delivery in 24 hours. Christine was an absolute star in facilitating the parts supply. So glad I found you on-line

Item received on the specified date. Now installed and operating. Cannot fault the service. Many thanks.

You supplied where others failed. Thank you.

Great service. Part arrived promptly and as described. Would highly recommend. Very pleased!

When trying to source the required 3 bar relief valve with swivel nut and gauge, I found a few sites online that claimed to stock the item, but then showed the photo of a completely different version - not very reassuring. I also visited a Travis Perkins outlet as a retailer of Inta products, and although they tried very hard for 30 minutes to identify the valve, they were unable to do so. MyTub had the right photo on their site and offered the product at a reasonable price. It arrived as per schedule and, most importantly, was indeed the right valve and gauge.

Great service ,thank you.

Kept informed of the delivery dates throughout the process. Received a rapid response to my emails. 2nd order with this company. Will use again.

Items received the next day after ordering. Ordered 2 x Bristan W BTH17 discontinued & received 2 x Bristan W BATH05, which is presumably the new replacement model. Very quick & efficient service.

Excellent communication & service. Highly recommended

I cannot comment on the basin itself, as the plumber still has to fit. The delivery was exceptional. I missed the van in the morning but the driver put a personal note through the door with his phone number which I called, and he delivered on the way back to the depot. That is terrific service. Well done Inverness!

Excellent service throughout.

Fantastic service, great comms. Would thoroughly recommend!! Wont hesitate to use again. Thanks!

Fast reliable service. When an issue arose with a damaged bath delivered direct from their supplier this was impressively resolved and the bath was replaced the following day - brilliant!

Excellent service and correspondence. Quality products at sensible prices, will definitely use again. Thank you. Tommy

Product & Price very good,Thought delivery time could have been better! "I would use you again & recommend you"

Great customer service - thanks for keeping me updated with progress of my order some of your competitors could learn a thing or two from you about responsiveness!. Thanks again.

Max Soudain

Im very happy with the service from MyTub. They were instrumental in obtaining an obsolete part for my boiler that was cosmetically important for our property renovation. many thanks and I will certainly use your service again.

Very good service thanks

Great price. Fast dispatch and delivery by UPS. Faultless!!!

Very good service. Order status was updated at each stage and was delivered on due date as promised.

The item I ordered was delivered on the day specified. I was kept informed every step of the way. As the item was a replacement part from a different manufacturer to the original part the electrical connections were in different places and as such I thought there could have been better wiring instructions supplied. Having said that I would definitely use this company in the future if the need arose.

The item was delivered before the deadline date in good condition . Delivery option was the best I found for the single item.

I have no problem, and have done so, in recommending mytub to friends and colleagues. The item arrived as advised, I fitted it, we now have heating.

it`s all OK.

Good service all round, technical knowledge and customer service was excellent, with on time delivery, could not ask for a better service, well done my tubs!

Best price, quick delivery witch earlier notice by e-mail,very well packed.Im going to order again soon.Thank You for excellent service!

The entire purchasing process was hassle free and I could monitor progress. Excellent service and good price!

Re Delivery.
On the order form I added that the part could be left in a safe place.
Only to be told that it would have to be signed for.
When I emailed on the day asking for an idea of a time, I was told that the delivery was on its way but that you didnt have the drivers itinerary and couldnt give any time.
Eventually, late afternoon, the part arrived.

If Id have known that you had a tie with parts centre I could have picked it up at a branch.
All other companies I deal with deliver to a safe place nominated by me.
I wont say I wouldnt use My Tub again, but I would think twice about it.

Could not fault anything. Great product and delivery was the best ever.

Was having real difficulty finding a Grohe showerhead but Mytub came through and located a merchant that had one in stock. Well pleased with my purchase and 1010 for Mytub.

Excellent service! good price! quick delivery! will use again!

superb service, frequent contact and updates and speedy service. would definitely use again thanks

Great service will use again

Excellent service, well packaged and as described. Great communications throughout. Will definitely use mytub again and recommend to others.
Many thanks

Nice web site easy to find the exact tap I wanted at a good price. Contacted me with update on delivery date. Goods arrived on time. Thank you My Tub

Thank you for your excellent service - I will definitely use you again and recommend you to family & friends !

Customer service WAY beyond what anyone could expect. Many thanks.

At first I wasnt going to order from you as I wanted to pay over the phone with a card and I was told your company only took orders on line.
For me thats a pain, I just want to pay over the phone and be done with it. Im still disappointed .
That aside once the order was taken on line all went very well, my order even came 2 days early.
Martin.

First impression counts! I telephoned this company to enquire if they could supply me with a high efficiency, fast recovery Grade 1 copper Cylinder with 28mm coil, constructed for thicker copper sheet 1.7mm2mm rather than normally produced copper thickness cylinders.
The company representative who took my initial enquiry was very competent, quick to grasp what I wanted, he suggested options for me to consider, then rang me back within an hour to provide me with a detailed quotation inclusive of delivery. I accepted the quotation and asked for representatives to contact me to arrange payment, and subsequently provide me with prior notification of the delivery date.
The entire process from my first call, and subsequent communications were with the same company representative throughout. So the sourcing of a customer built product, its manufacture, payment. delivery arrangement and feedback notification was a pleasurable shopping experience throughout. I highly recommend this company, my grateful thanks to all the staff involved. I shant install my new cylinder until spring next year to avoid loss of hot water services during this winter period. So I hope I dont experience any leakages when I install and fill my new cylinder during springtime next year.

Good all round service in terms of website easy to use & better than most, keeping me informed on delivery date I didnt have to go checking order status - you sent me helpful emails, product availability, price, and order turnaround.

Very good choice of products, at competitive prices, and a relatively easy-to-use website. It would be helpful if stock availability, and lead-times, were displayed in real time for all products on the website, rather than having to make an availability inquiry.

Other than that, very satisfied with your service!