Customer FeedBack

Competative price, timely delivery
Customer service on a previous order also very friendly and helpful.
Many thanks

Item delivered on time and is just the job matched existing taps in bathroom.
Good service and no problems

Excellent service and price

My order was completed in good time, the website was easy to navigate and I was kept informed all the way through from order, dispatch and estimated delivery. My only comment would be that the items were just in a clear bag, and not boxed, which considering it contained some fairly delicate filters, this surprised me somewhat. But despite this, my order arrived safely. Very happy. Thanks.

Items fitted my fire perfectly. Would c.ertainly use myTub again if needed

I have ordered another toilet from this company, took a while to come as the pan came first and the cistern came later but it was worth the wait and everything was well packaged, I will defiantly use this company again.

1st class - will use again

Product arrived in good time. Efficient service. Really happy with the product. Will use you again. Thank you.

Service is great - you were the only source of this item I could find. The price charged by Terrain however is ludicrous. £60 for what is in effect a PVC frisbee. I have only had to buy this to replace a broken cover for a gully that has been installed some years ago. The price means I’ll never install Terrain or Polypipe again.

Excellent service from Christine Laurie at Mytub, first ceramic set was damaged so they promptly arranged for a replacement and was with me within a couple of days, would definiately use this company again

Good price nd arrived on time once despatched but a lot of faffing about because you forgot the price quoted on the invoice which I ad didnt include delivery which then had to be paid separately.

Excellent service from initial enquiry through to speedy delivery. Thank you.

Good website, very pleased with tap heads as I’ve been told I could no longer get them in Sheffield. Efficient service and updates on my order and delivery. Would recommend this company.

Rare vintage gas fire radiants arrived promptly and in first class condition despite the snowy weather, very satisfied indeed!

Special thanks to Christine for sorting out our problem with a broken handle on a Grohe shower mixer valve. She provided an excellent service chasing up the manufacturers and keeping us informed of what was happening. I was able to pick up the part and fit it successfully. Many thanks.

It was good experience working with My Tub. Customer service always kept me informed of possible date of availability of material and then was delivered too.

MyTub representative was quick to recommend new model as a replacement for an old one.

All in all, will continue to work with MyTub in future.

Service was excellent with the goods being delivered promptly.The items for my coal effect fire are just what I wanted they are now in place and the fire looks like new.I discovered your website whilst searching for above items and I found it easy to understand and to order goods.I would recommend it to anyone.

Good service. On time and as required

Right product at a good price and very quick delivery

Overall happy with the service received. Communications were prompt and any issues or questions with my order acted upon immediately.

I would use My Tub again. Keep up the good customer service!

after a minor disagreement, the service was very impressive

Thanks for keeping in touch on the delivery of this order.

Happy with the service. Received the order today in first class condition.

The website was easy to navigate, quickly finding what I wanted. The rest of the process was smooth. The grab rail arrived within a few days of purchasing it.

Product was as described and communication was good but delivery took nearly 2 weeks from placing order. A little disappointing.

* Very good advice regarding the product I wanted to purchase.
* Competitively priced.
* Reliable delivery service.
* Would not go anywhere else.

Youve been great Christine especially at keeping me informed of the progress of my order and of its delivery date. Unfortunately the local courier or supplier based in Peckham, south London, I think he said on the phone didnt deliver it to us last Friday as youd said would happen but today, Monday. However they too were very good on the communication front, despite the disparity of dates, and the delay didnt hold up our builders. So thank you! Coming from the north-east myself, Im always glad when theres a chance to buy from a company based up there.

Very good!

Three weeks is a long time to wait, however communication was excellent helpful and responsive. We are happy with the product.

Kind regards

Julia

Excellent service. 1st class communication with quick responses. Will definitely recommend this company to people.

Excellent service. Quick and efficient. Thank you.

I bought a toilet on this website, it was the Twyford E100 bottom outlet close coupled pan with the Twyford E100 Square raised height lever cistern, made for the raised height pan but decided to buy it with the standard E100 bottom outlet pan as its the same as the push button cistern accept it isnt push button, its side lever instead and its great.

This toilet was bought for a friend but had it shipped to my address as he wasnt in and I will need to buy another 3 toilets with this site soon.

When the toilet first came, it was a bit of a pain in the neck to put the cistern on the pan as the screws through the cistern wasnt long enough but the screws werent actually the problem, it was the washer that goes between the pan and the cistern.

I got a new one for my mate and it fitted just great, all I need to do is get a toilet seat for this toilet and maybe another 3 toilets for my mate, other then that, this is great, well packaged too and defiantly good quality, well made toilet.

Christine, thank you for your great communication and going that extra mile in sourcing the specialist tube for our pneumatic system at our hospital in Basingstoke . A great company would highly recommend .

your service and communication have been excellent and products and website are good to! I would guess delivery out of your hands at this point but delivery was confirmed for 12/01/2018 but didnt arrive until 15/01/2018 but wasnt a problem for me!
Regards

Very helpful on the phone before I placed my order. Speedy delivery for an item I wa struggling to get anywhere else! Would definately use again.

excellent, prompt service will definitely use this company again

To the folks at Mytub. Thanks for a perfect job. Right parts,arrived as promised and the best price.

excellent service, happy to recommend to any other buyer

Item received in good condition on the promised date. Good delivery service from wolsely

Though probably not your fault but your suppliers I have always found Daikin to be crap at everything they do, delivery time was past a joke order 7 dec receive 9 jan.

Thank you so much for all your help with my recent order and enabling me to be able to collect it instead of paying for postage. Your help and assistance has been very much appreciated, thank you.

excellent, delivery was on time for an item that could not be found anywhere, your prices are quite reasonable and the update on your order service is accurate. thank you.

I have now received my order which I am completely satisfied with. Many thanks to your staff who were very helpful.

The 1st order there were 2 cover seats and they were both broken. I sent them back immediately. The 2nd order got lost, then Christmas and New Year stopped process and finally the seat cover arrived. So fr so good.

Thank you for keeping me informed of delivery. The items were very well packed arrived in one piece.

Easy to find and order parts arrived on time but info on status of order could be improved.

------------- ------------------- --------------

Hello David

We are sorry but the office had been closed over the Christmas period which would reflect why there had been none of our usual communication.

Regards
MyTub

I order from MyTub Ltd at least a few times a year. The website couldnt be simpler to use and my order is always delivered to me without any problems or delay. I have never had cause to complain about any of the products that MyTub Ltd supply. Thank you.

Item received Friday as estimated, fitted the same day. Shower now working fine. Thank you for your prompt service.

Thanks for great service from Christine who kept us informed. Swift delivery service from UPS and quality parts & price.

very good service went out of the way to source parts from across the country.
delivered quickly - I would have no hesitation to use my tub again.