Customer FeedBack

Good service and part delivered on time

I recieved correctly my order.
Thank you for your professionalism.
Sincerely

When the wrong product was delivered apparently the fault of the manufacturer that dispatched it, Laurie did a good job in sorting things out. It was nice to have the personal service - definitely came across as a real business that cared, not a call center.

All good, thanks!

First class service with regular progress updates.
They managed to source a product which none of my local suppliers could supply!!
Well done ... :-)

I ordered connectors for taps from my Tub as they offered the best online price. My order took approximately a month to arrive presumably as the parts had to be ordered from Germany. They arrived safely. I was not in a rush so the time taken until delivery was not an issue. I was informed of the delayed delivery date. I would use my tub again.

Thank you for delivering my order which arrived in excellent condition and on time according to your third forecast of ETA. Taped to the container was a mystery item - a small roll of electrical insulating tape. As I'm often running out, that was very useful.

Great customer service and quick replies to any emails regarding my purchase. The part was sent out quickly and my boiler is working perfectly in fact better than it did before

The part arrived promptly and was a good price.

I cant speak highly enough of the service Ive received from Christine at MyTub this week. Christine went out of her way to source the part I needed and kept me informed by telephone to let me know when I would receive it.
I would highly recommend MyTub.
thank you

After a straight forward order from the web site the part arrived within the time frame stated.
I would use this company again no problem.

Very good responce received my order the following day at the best price on the internet....Thank you ....

Product as advertised however for the amount of postage paid i would have expected it to have arrived the next working day not 4 days later

Item received, very impressed with customer service, and will definitely use again.

Many Thanks
Regards
Tristan

Very good service. Thank you.

Excellent service, regular updates given on delivery. Email contact easy and very efficient.

ORDERED SOME OBSOLETE BOILER BAFFLES LATE ON 14 NOV ,THEY WERE THEN SPECIALLY MADE AND DELIVERED HERE TO THE NORFOLK BROADS ON AFTERNOON OF 16 NOV .THAT IS OUTSTANDING !VERY MANY THANKS TO CHRISTINE AT MYTUB FOR KEEPING ME UP TO DATE RE DELIVERY TIMES ETC.

What a Fantastic service provided by this company! I was constantly updated with the progress of my modest order by Christine, so rare in this day and age, I would highly recommend. Thank You!

A great service and speedy delivery, excellent.

I had a really tricky part to order, after speaking to many suppliers including the part manufacturer My Tub were the only people to provide any useful help. I not only got the part I needed, I was kept up to date regularly about the order by phone and email. the service couldnt have been better. I will certainly use you again and recommend you to others. Thanks

Very efficient service, helpful pre-order advice, my order arrived on time and the goods were excellent quality. Thank you.

Arrived very promptly, when it was installed it worked first time
What more could I ask, Prompt Service and a quality component

I inquired about the Matrix for a Focal Point gas fire as I wasn't sure if it was the correct one and kindly MYtub assistants enquired for me to Focal Point to make sure it was the correct part. I then ordered the part and could trace its progress on Mytubs web site, which I found very useful. Mytub kept me up to date on the order through emails also. I quickly received the part via a courier which was very well packaged as the parts were delicate and were in perfect condition. Thank you Mytub.

Great service, Emails answered promptly and delivery time was very good.
Would definitely use again.

The service I received from My Tub can only be described as 1st class. I dealt with Christine and she bent over backwards to help me.
Ordering was painless and I received my order by 10 am the following day.
The web page is both comprehensive and easy to navigate and if you don't see what you want a quick phone call will solve most problems.
I will most certainly used My Tub again without hesitation.
Thank you Christine and thank you My Tub.

Great Service, Very Promp, reasonably Priced.

Thanks Envirojet

All products I needed were available on the website. Easy to order and prompt delivery of goods. Very good price. Overall I am very happy with the service and I would definitely recommend My Tub to others.

Took some time to get the product but this turned out not to be the fault of My Tub. This item is now out of manufacture but they still managed to find one so well done My Tub. Once it was located and in stock they gave me a delivery date and kept to it.
No complaints on any level of system, product or service.
Walter Anderson

I would definitely recommend MyTub to friends and family. They had the best prices and best customer service. Christine was a super star. She contacted me to make sure my order was correct. She also sent me e-mail to let me know when I would expect my delivery. 55 stars.

When the part I ordered went astray in the mail a replacement was sent out quickly and with no quibble. I think this a top class service and will buy again from MyTub.

parts took a while to turn up but i was kept informed every step of the way, ability to pick it up from a local store was very useful, so whilst not the fastest service, my customer experience was very good.

Thank you for your quick response.
Look forward to doing business going forward !

Goods arrived promptly and in good condition. One item was out of stock at manufacturers but they kept me informed of progress.

Good service and products

Fast delivery by DPD. Coals were as described and an exact replacement for the old ones.

We were let down badly by another supplier and needed our high cistern urgently because we had fitters already on site. MyTub were great - unlike other suppliers, I was able to talk to an actual human who confirmed they had the part and was able to give an accurate delivery estimate, which was a big relief. In the end, they beat their estimate by a couple of days - it arrived the next day. Would totally use MyTub again.

Dear Sirs,

thank you very much for your E-Mail.

We get our order and till now everything is fine, so thank you very much.

Kind regards,

Robert Rossbacher

Although delivery of the items ordered took longer than expected I was keep informed of progress throughout., and for this reason I would say I was satisfied with the service.

Website was east to navigate and to place the order. Pricing is keen and items arrived in good time. I can recommend MyTub.

Satisfactory service in everyway

Great service and good price. Thanks.

Very pleased with the service and delivery. Everyone I dealt with was very helpful.

I have no complaints whatsoever. My request was dealt with promptly and efficiently without any trouble. Thank you.

Fifteen pounds postage for a piece of plastic the size of a cereal bowl... It did arrive next day though, and I couldnt find them available anywhere else.

All products arrived on time - Good service

Parts arrived on time and in good condition. Thanks.

Ordered 20th September & money taken immediately. Problems with getting product so not delivered for 2 whole weeks. Good price & good updates given but why not charge when product ships

Good prompt service, very well priced as well cheaper than prices quoted by local suppliers

Thanks for a simple straightforward web site and also for a good service - my purchase was very straightforward!

FIVE STAR CUSTOMER SERVICE PROVIDED