|In spite of your advice that this delivery required a signature and in spite of my
presence in the house all day on Jan 16th the goods were not delivered.
On the morning of Jan 17th a neighbour brought the thermostats which had been left in their porch in full view and without your delivery man even ringing the doorbell.
We have the items but I do not consider this to have been very good service.
|Great service. Kept me well informed of delivery date. Arrived on time. Cant fault that.
On the order form I added that the part could be left in a safe place.
Only to be told that it would have to be signed for.
When I emailed on the day asking for an idea of a time, I was told that the delivery was on its way but that you didnt have the drivers itinerary and couldnt give any time.
Eventually, late afternoon, the part arrived.
If Id have known that you had a tie with parts centre I could have picked it up at a branch.
All other companies I deal with deliver to a safe place nominated by me.
I wont say I wouldnt use My Tub again, but I would think twice about it.
...James Brannigan - James Brannigan
|Excellent service product arrrived on time and fittted straight away and all ok will use you again if you can supply the part
|I was very pleased how Jeanette made the extra effort to source and supply the non-concussive valve sepeartely from the drinking fountain basin, and was very prompt and efficient.
|Great service. Looked every where for the produce without sucess. My Tub found it and dispatched and arrived within days. I would definatley use your service again. WELL DONE.
|Delivery could have been quicker, especially for price.
Prompt email response to delivery queries.
------------- ------------------------- -----------------------
Our infrastructure is geared up for orders over the £25, hence the free delivery.
|excellent service, thanks for the prompt delivery
|Everything arrived as promised.
|Order was not delivered on the day specified in the order update e-mail which was very inconvenient as someone had to wait in all day. However when we raised this issue we did receive a quick response and the sink arrived the next day. The sink is great and as described although we were a little surprised that it arrived with no protective packaging. In this instance the sink wasnt damaged but it would be very easy for a sink like this to be damaged in transit without any protective packaging.
We are sorry for the inconvenience and are looking into why this occurred. As we do not use couriers to deliver pottery the delivery team who are used to delivering sanitary ware are simply picking off the shelf, putting on the van then droppi
...Tim Amery Limited