Delay in getting the order to me because the item was discontinued but they did obtain it & send it. It arrived & a week later I got an email to say it would be delivered next Monday. Not impressed with that communication. ...PETER A SMITH
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The service was overall good.
Nevertheless the delivery charges should be made clearer as no explanation is made that items could be delivered separatly and different charges can apply.
...vera
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Still waiting for my item, wrong item delivered and now told correct item not in stock. This is contrary to the stock enquiry information I was given when I placed my order. This is now holding up my builder and I will now possibly be charged for the delay in his time.
Can you please update me when my order will arrive
Thanks.
...Nicholas Undrell
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Thanks for a swift speedy delivery.
Ian ...Ian Wright - iwDesign3d
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Excellent service.
Free delivery
Hassle free ...D Bailey
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I was really concerned when your email gave the delivery date of by 31111. As the part was needed immediately I rang your customer services department on 211011 and this was looked into. I was pleasantly surprised to be told that the part was on its way and would be with methat day which it was. Now fitted and working perfectly. Was pleased with service but would be better if the email gave the correct delivery date to avoid my panic. Thanks. ...Mrs Claire Harrison
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Thermocouple was fine but I thought the package & post costs of £5.99 could be better, I am sure you could improve on it. ...Carol Winder
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Good service. Provided an accurate lead time. Regular updates on shipment which shipped as per quoted lead time. Item exactly what I needed. Thank you & merry Christmas 🎄 ...Susan Cox
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Despite several delays from the manufacturer i was kept informed of progress and received the goods on the day stated. The item ordered was good value for money and i would certainly use mytub again. ...John Cheetham
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We had excellent service from My Tub. From placing the order to the delivery of the bidet everything went as planned.
I only wish other companies we have ordered from recently could have been as efficient. We are very impressed with the company and would recommend you most highly to all our friends.
Regards. Jennifer Lowe ...Jennifer Mary Lowe
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