Our initial order was mislaid by the carrier and therefore arrived later than predicted. However I have been very impressed by your handling of the whole matter. Prompt action and excellent feedback. Well done.
...Brian Sydney Lawson
|
Good prompt service, very well priced as well cheaper than prices quoted by local suppliers
...Steve Greenland - Seaforth Services Ltd.
|
I'm happy to give you feedback as requested, here goes...
Order process - spot on, very helpful lady at the 'my tub' end made the initial purchase very simple
Order delivery - complete disaster, I rang 'my tub' to enquire after the delivery as the confirmed delivery date had been missed. Jeanette was surprosed to hear this as you had confirmation of signed delivery.
I followed through with a call to the Kettering Plumb centre who also said it had been delivered - all very good but it had been delivered to the wrong address !
The plumb centre driver had delivered the item to Kettering hospital , obtained a signature and closed the job down. If I had not placed an enquiry call the whole thing would have been left as a complete purchase/delivery
The chaps at the plumb cent
...Andrew Henderson
|
Excellent delivery time, easy ordering.
Only comment would be huge box for small item, and no packing materials.
Item was rolling around.
...Debbie Hoole
|
Quick service - Excellent!
...Contemplation Homes
|
Excellent service and delivered on time thank you very much my tub wont hesitate in recommending you
...A GEORGIOU - burngas
|
Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you.
Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business.
Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applicatio
...David Pawson
|
appreciated effort by on line support.
Disappointed with company not sending part in time for Friday delivery.
Appreciated effort by delivery driver on Monday.
satisfied but could do better
...A. P. B. Thompson
|
Super fast delivery. impressed with service second to none
...kenneth wood
|
Very quick delivery, no problems. Taps not fitted yet - tomorrow.
Any probs. I'll let you know.
...John Everett
|
£
£950.00 
