Products were good and so was the price however the delivery was far from acceptable.It took weeks to arrive.I needed the item by a certain date this did not happen as the goods were sent to the incorrect place .Not a very satisfactory service . I was told that nothing could be done as there was a stock take going on !
...Nicola Darlow
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Disappointed, did not receive goods on date given. On further enquiry to My Tub customer service, adviser who was apologetic and took my details but did not phone me back with progress update, I had to re-phone for progress update and was advised by a more than helpful adviser that my order had not even been picked up by the courier for delivery and was awaiting dispatch. Had an e mail the following day with update on expected delivery date, unfortunately no will be home to receive goods on this date and will have to see what the courier does as I have been told the goods need a signature on receipt.
Not happy especially with the cost of £12 delivery charge. Post office do Special delivery next day service starting from £5 and order can be picked up locally if no one is home o
...Geoffrey LLoyd Evans
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Good quick and reliable
...Mrs Debbie Colley
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Good service overall, website easy to use, goods delivered as forecast & very reasonable prices. Ill be happy to use MyTub again.
...M Roberts
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The original taps ordered were discontinuid and after searches alternatine replacements bathroom mixer taps from other makes were recommended. It is appreacheated the time and expertise that your staff gave to my enquiry and are to be highly commended. I have no problem in highly recommending your company to any contacts that are in need of plumbiing items or plumbing asvice
Ray Solley
Tenterden Kent.
...Raymond Solley
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The items arrived quickly and are all of excellent quality and the website is very easy to use.
...Susan Stevens
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Hi
Service: Excellent, I was kept informed of delivery dates, and item arrived early on the day specified.
Product: This was a replacement part for a bolier timer. The picture on your site was the same as the original, but the one sent to me was different. I assumed it was a more recent part, and as it was the same size and had same connections, I have fitted and it works fine. So not an issue at all but might be worth mentioning this on the site, and changing the picture.
Desktop website was easy to use.
...Martin Vince
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Good service in ordering and delivery
Thanks
...A Canning - ADC Joinery Dungiven
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Hi there.
The first thing that went wrong was that the delivery date was shown to be very quick (which is why you got the order) - it was only when i had actually ordered the item that you subsequently informed me of the true delivery date, which was too far ahead to be of any use to us as we needed the toilet fixed before New Year's Eve as it was my birthday and we were having a party.
However luckily i rang and spoke to Laurie who was extremely polite and helpful and he took the trouble to check with the supplier for me if the item was in stock (which it was) and then arranged for the item to be delivered very very quickly. He deserves a medal as we were then able to fix the problem. He also took the trouble to wish me a happy birthday, which was above and beyond the call of duty.
Wou
...Clarry Marriott
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Great Service, Good Communication, Thanks
...colin ryan
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£
£40.78 
