|I dont normally reply to requests for feedback BUT this time I was so impressed with service I had to send some positive feedback. You managed to supply items that I could not find elsewhere, there was a constant stream of status updates so I knew exactly what was happening. One part of the order was on a longish lead time and you despatched the rest of the order immediately and managed to improve the lead time of the remainder. The outstanding order was delivered exactly when you said it would be. This is delighting the customer service - brilliant!
|Item arrived, but did take a while. This may have been due to stock at the time.
Thank you for your service.
|good communication, but delivery times are excessively long for no real reason.
prices quoted are excellent, although an automatic option for collect at store....without having to 1st pay p&p, then get a refund should be offered.
overall very pleased but if I required a part urgently, I would look elsewhere.
|Order processed and delivered quickly. Packaging was a little light just a bag but all was ok.
|I had a complaint about the original delivery but this was dealt with efficiently. I particularly liked the way you kept me informed by email on progress and delivery dates. The best service department communication I have ever had.
|I ordered a Potterton 6002 boiler controller and it arrived a couple of days later. Excellent comms with emails to confirm order, delivery dates etc. Smooth and hassle free service. Recommended retailer!
|pleased with goods .delivered quick would shop again with my tub
|About the best price I could find for the product. Delivered in a timely fashion, you kept me informed throughout. Very pleased, good service.
|Very happy with the service and the product. Good with the refund for the cancelled items,will def use again. Thanks James
|VERY GOOD, EASY USE INSTRUCTIONS,