This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
...Ian Grosvenor
|
Simple to order online.My order arrived safely and on the date notified. No issues at all.Very good service,thank you.
...Thomas Francis Glennon
|
Very good service. The order was slightly delayed but I was kept fully informed. Unfortunately the supplier omitted some fixing screws, however MyTub responded quickly and sent out a set of screws immediately. Excellent customer service. Il not hesitate to use them again.
...Florence Smith
|
was a mix up in address but was sorted out realy fast was quite empressed with the service
...J G AIRD buildingrepairs
|
Good service, some glitches on the web site – account not behaving properly – but a very welcome quick response to sort things out.
Overall, positive and friendly.
...Paul Beardmore
|
Hi I G Fatih got my order well received thanks in advance for cooperation
...G Fatih
|
Satisfactory service in everyway
...George Haisman
|
Superb service, thank you
...Anthony Grant
|
1st class service thanks
...chris martin
|
Rachel was excellent in proactively tracking down the part we required before any other company could get it to us. She was a pleasure to deal with and demonstrated excellent customer service, a skill that is unfortunately so hard to find these days. Thanks Rachel.
...Beth Alcorn
|
£
£1084.44 
