While Id consider buying off you again, I was disappointed that the order price quoted was not the final price charged due to what I considered rather high shipping costs.
It also took some time from placing the initial order to actually getting it. The part could probably have been sent by standard royal mail for a fraction of the cost and I would have received it just as quickly.
My only advice to improve your online business would be to investigate mail and shipping options in an effort to reduce costs to the purchaser. Just ringing a courier is never going to be the most cost effective method.
Your customer service was good and the ladies were very pleasant and responsive. ...Conor Donnelly
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100% excellent service, fast, efficient and friendly would definately recomend and use again. ...John Garlick
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Mytub were very helpful and service was excellent. ...Helen
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Was very impressed by your efficient service and for all help in trying to track Dimplex spare part. Thank you to all staff involved. Elizabeth Burden ...Elizabeth Burden
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Good price & quality, but delivery quite slow. ...Timothy Salter
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Excellent Service, all received, and very happy. ...Alan Bull
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Part arrived 4 p.m. on 28.11.11 - fitted and working.
Will use you again if anything else breaks. ...Ian Rae
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Not happy. My original fire was couriered to me yet replacement coals cant be wrapped in bubble wrap and posted. i have to travel to pick them up from a store. How did they arrive to the store - by magic carpet ...Julie Lloyd
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thanks so much! part arrived today, thanks for sticking with me and searching high and low for this! many thanks again love jim x ...James Randell
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I have used your company twice to purchase new toilet seats for our GP Practice. On both occasions the website was easy to use and the delivery was very quick, I would not hesitate to use your company again or to recommend you to other people, I have received excellent service. ...Catherine Clark
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