|Order arrived on time thanks, very helpful staff when placing order.
|Product delivered in a few days at a reduced cost from list. Good service.
|Excellent service, prompt and very efficient. " The John Lewis of the plumbing industry".
|Products at a good price, but painfully slow delivery by todays standards for easy to source items.
...Reid Carter Wilson
|Parts & spares excellent range. Delivery options need to be tightned up. Had to chase part which had been delivered to depot but not delivered to me. A new order had to be made. For the customer advise them how it will be delivered, post ,local depot, direct from supplier and estemated day of delivery. This I think would be a way to improve your service.
|No problem with My Tub.
Made a mistake and I ordered wrong WC pan but situation was handled without fuss and can you thank Rachel on your team who sorted it.
|Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful.
|Very good, fast service. Order delivered next day.
Only one note: a professional looking invoice in PDF format would be better than the simple e-mail invoice
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If you login to your account then goto "my orders" click on the order you need details of and you will find a print invoice link which is just what I think your looking for.
...Bucks Gas Solutions
...KMS Facilities Group Ltd
|VERY GOOD SERVICE, THANK YOU
...REV. B. POWELL