Thank you very much in turn for your help and promt correspondence - excellent customer service! (Please show this to your line manager)
|slight problem sorted out superfast
...Mrs A M Jones
|EXCELLENT SERVICE, WOULD USE YOU AGAIN.
|On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
|There were a couple of problems, but the staff were outstanding in seeing the situation resolve, they were really helpful. Thanks
Thanks for handling my order cancellation so quickly and proficiently. The part and the price were right, but I couldnt find someone who would install it. Guess they like to order parts direct and charge a mark up.
|Item received on the specified date. Now installed and operating. Cannot fault the service. Many thanks.
|Delivery very slow and expensive. No additional cost for post at placing of order.Will not use you again.