|received ok in the end slower than expected but not to much of a problem for me
thanks for keeping me informed though
|I ordered 2 Merrychef oven protectors. One of them arrived having leaked and dried chemicals on outside of the bottle. They were both filthy dirty too. However I contacted My Tub about the half empty bottle and, once back in stock, sent me a replacement with no argument. I wasnt impressed with the initial delivery and it had been dumped down quite quickly before it could be checked, however, I was pleased with the customer service response so will continue to use My Tub
...Because I like It Ltd
|Ordered, paid for and delivered quickly and painlessly. Thank you.
|Excellent service. Highly recommended. Thank you
|Very fast service,competative price on difficult spares to obtain easily.
Very pleased with all aspects of the Company
|1st class - will use again
...paul thomas - globe plumbing
|While Id consider buying off you again, I was disappointed that the order price quoted was not the final price charged due to what I considered rather high shipping costs.
It also took some time from placing the initial order to actually getting it. The part could probably have been sent by standard royal mail for a fraction of the cost and I would have received it just as quickly.
My only advice to improve your online business would be to investigate mail and shipping options in an effort to reduce costs to the purchaser. Just ringing a courier is never going to be the most cost effective method.
Your customer service was good and the ladies were very pleasant and responsive.
|Part was not left as asked and had to rebook the job as it didnt arrive in time!!
...Oil Heating Specialist
|I have received the item,it is now installed and appears to be working fine. Thank you for a very smooth transaction. Dermot