|Very Good, all parts ordered received in good condition and when promised
|Efficient service and fast delivery - Thank you.
|Although obsolete you traced my needs and found one for which I am grateful.
You merit high praise for your service
|Goods as ordered. Good price. good delivery time. Very satisfied.
...Eddie Saunders - Global Services and Supplies Ltd
|Thank you for the prompt reaction by your team.
Excellent delivery speed and on time.
|I regret that the small half aeration tube was in three pieces. I should be grateful for a replacement.
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Apologies for this Dr Payne, i have now ordered a replacement in for you and it is expected to arrive on friday. We will check this for you and be in touch as soon as the replacement is ready.
...Dr Reginald Brian Payne
|Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful.
| I had excellent service from MyTub I received the product I had asked for
Delivered at the time stated
|Was very impressed by your efficient service and for all help in trying to track Dimplex spare part. Thank you to all staff involved. Elizabeth Burden
|Thank you,excellent service and communication :