|Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it
|Fantastic support for a faulty showerhead. Delighted.
|Excellent service.goods received in a very good condition with nice.packaging
...LAO YUEN NING
|all sorted with no problem: helpful additional information from staff
web site worked ok on mobile tablet
|Excellent service. Items were well packed and arrived when indicated.
|You provided a very quick and efficient service, thank you
I picked up my parts today, thank all the team for there help
|Great service. Quick delivery. Well packaged. Will be using again. Would recommend.
|Faulty item sent out first time but the speed with which a replacement was sent was staggering. I missed delivery of it the first time because it came so fast. Excellent service from a company that obviously values its customers. Well done.