|Was disappointed as did not realise when ordered that glass door for oven would take 15 days, and was not told that would have to drive to a parts centre (14 mile round trip) to collect it. The staff were polite and answered email promptly, however gave name of the retail park where to go for collection but not the name of the Parts Company. Fortunately I had asked in a previous email for the telephone number, so was able to ring the number and ask them who they were and where to go in the retail park. The item is what was ordered and cheaper than elsewhere, so would order again from MuTub, but would want to know how long is the wait before ordering, especially for an urgently needed part.
...Mrs Catherine Dobson
|item arrived,when unpacked found minor defects ,still waiting for replacement.
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Sorry for any inconvenience, a replacement should be with you Monday morning.
|Outstanding service. Really needed the part for the following day and you guys were able to deliver! Excellent customer service from Sophie - checked to make sure the item was on the way and even called to see if i got it! Will recomend my tub and continue to use it too!
...Eddie Mc Goldrick
|Good communications and excellent service again.
|My order was correct and delivered before estimated date.
...Mr B E Chalk
|Order was delivered very quickly and efficiently.
|Great Service, although units took longer than expected to arrive
...Mr Brian Mason
|Kept up to date with progress of sourcing unusual spares and arrived when stated. What more could one ask for.
|Good website & couldnt be beaten on price, however items took a lot longer to come than I expected, but was updated on the progress week by week.
|order arrived on time and very good service