Your sales team, particularly Jeannette who I spoke to today, is superb, but your website leaves or left - I see it has now been updated much to be desired. I ordered the most expensive of two heat poles and ended up being delivered the other one. I have had to pay a returns cost of £38.51 - which I think is unfair. It would be nice to have this refunded.
|Although what I ordered was the cheapest I could find online, the delivery of around 2 weeks was very long, especially when most sites nowadays offer a two or even next-day delivery. Two weeks without a fully-working shower is a long time to have to wait.
When the parts were delivered I wasnt home, so they were taken to a centre, more than a 90 minute trip from my house, which was quite inconvinient.
Still, I have the parts now, Ive fitted them and my shower is as good as new.
|Order received, the part is OK and my carrier run perfectly. Thanks for all your services and your very good contact.
...HOAREAU Jean Pierre
|Great service - right product turned up when promised despite the snowy conditions. Thank you.
|All good, thanks!
|efficient and precice...thankyou
|Good service. Completely satisfied.
|Items arrived to time and as described
...P J Plumbing
|Excellent service received, prompt communication throughout order process, would recommend and use again.
...Mr K J Higgs
|Arived on date promiced but very slow delivery. Account debited 21st Dec, delivered 16 Jan - 3weeks excluding bank holidays.
...J H Fletcher