Was surprised by the lead time on our order of Twyfords bathroom furniture and sanitary ware but think this is down to Twyfords rather than MyTub. The order processing was very smooth and we preferred to receive the whole order in one delivery and on the date predicted. Delivery was on time and courteous. We especially appreciated the help of the support team to help process a return and credit of a faulty shower tray. Steve really adopted a personal touch to argue our case with Twyford and the refund was effected with minimal effort from us.
...Peter Morris
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Delivery was not as stated and when I rang to mention the item had not been delivered, I was was simply told I would receive a future email. This isnt good customer service. I rang you and hence Ii would expect a phone call back with email confirmation of when I could expect the item delivered.
...Steve May
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Goods received as ordered delivery is a bit slow.
...Steve Davis
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Efficient support team provided prompt response to my enquiry on the product availability. Ordering was very simple with quick email confirmation and several updates on the timing of delivery. The product arrived within 5 days. Excellent service all round.
...Ray Riley
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I had excellent service from MyTub I received the product I had asked for
Delivered at the time stated
Thank you
Jon Tuplin
...Jon Tuplin
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I recieved correctly my order.
Thank you for your professionalism.
Sincerely
...MARIE HELENE AUGIS
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Great service, next day delivery as promised. Many thanks.
...Steven Nathaniel - Barlows UK Ltd
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Thanks for your promp service the package was well protected.
...Robert Joseph Wilson
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Proactive response from MyTub team as I had incorrectly ordered the wrong colour to begin with - many thanks.
Final delivery notification only came through on the morning of the delivery but was the day that had been given as an estimate. An approximate time would have been useful extra information.
All in all a god experience
...Jeremy Cobbold
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Ordering process very straight forward, kept informed of the status of my order and delivery. I am a returning customer and again very please with the service. Excellent!
...BDP
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£
£1427.10 
