Dear MyTub,
Your sales team, particularly Jeannette who I spoke to today, is superb, but your website leaves or left - I see it has now been updated much to be desired. I ordered the most expensive of two heat poles and ended up being delivered the other one. I have had to pay a returns cost of £38.51 - which I think is unfair. It would be nice to have this refunded.
John Hey
...John Hey
|
Part of my order was sent out wrong but mytub rectified the mistake immediately. I was very impressed.
...Timothy Hayton
|
small problem over the product description but was sorted out quickly
good service
...mark whittam - climate control support limited
|
No problems at all, kept me informed and delivered when you promised
...Rod Henderson
|
Ordering online was easy and the delivery date 10 days later, whilst taking a little longer than most, was met on target and the correct item was dispatched. My only concern was that the item came wrapped only in a thin plastic which was badly torn but luckily there was no damage to the basin. However, it seems more by chance and it would have been better if had cardboard packaging to prevent possible damage to what is a fragile item. The was my first experience using My Tub and I would definitely no hesitate to use them again and recommend their services to other. Thank you.
----------------------------------------
Dear Miranda
Thank you for your feedback. To clarify, this is how sanitaryware comes from the manufactures, as we do not use couriers to transport chinaware there
...Miranda Thomas
|
Very well executed order. Arrived with prior text notification which is such a help. Thank you very much.
...Angela Foister
|
Smooth and easy. Correct item dispatched. Swift delivery. Excellent company and service. I will come back to you guys when needed. Thank you.
...Octavian Galla
|
Great service, Emails answered promptly and delivery time was very good.
Would definitely use again.
...Mark Eaton
|
A really efficient service, supplying our needs very promptly and at an ecellent price.
Thank you
...Jonathan Phippen
|
Kept me informed all the time of progress of order good coms
...Reg Batcheler
|
£
£52.12 
