Was disappointed as did not realise when ordered that glass door for oven would take 15 days, and was not told that would have to drive to a parts centre (14 mile round trip) to collect it. The staff were polite and answered email promptly, however gave name of the retail park where to go for collection but not the name of the Parts Company. Fortunately I had asked in a previous email for the telephone number, so was able to ring the number and ask them who they were and where to go in the retail park. The item is what was ordered and cheaper than elsewhere, so would order again from MuTub, but would want to know how long is the wait before ordering, especially for an urgently needed part.
Thank you
...Mrs Catherine Dobson
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Everything ok thanks.
...David Buttimore
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Well what can i say, first rate customer service. I ordered the wrong item, they did everything they could to get it sorted for me. Cannot recommend this company enough. 5 stars
...Seven Dials Club
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First time using this company and found service excellent.I was kept informed of expected delivery and arrived exactly when advised.
...Elaine Robinson
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Good service overall, website easy to use, goods delivered as forecast & very reasonable prices. Ill be happy to use MyTub again.
...M Roberts
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Thank you for seeking my feedback.
The first time the order was sent out parts were missing. Rather than send me the missing parts (weighing about 200 grammes), you sent an entirely new order in a box which is about 3 feet long and 1.5 feet square. And the courier who delivered it refused to take the old order away.
I am now sitting here with a very large box in my office with a brand new toilet seat in it. I would like to know whether I should dispose of it (rather wasteful) or whether you are going to collect it. Please advise. If you do not tell me what to do, I shall keep it for one more week and will then dispose of it.
As to the product itself, it does not fit the toilet well because the hinges raise the seat too far off the bowl, such that the weight is not distributed arou
...Robin
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Excelent service will shop with them again
...Stephen Paul James
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Pleased with prices but delivery should be free for all items if you're ordering over £25, not just random parts. Also, delivery estimate should be available before you buy,
...Chris
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I ordered connectors for taps from my Tub as they offered the best online price. My order took approximately a month to arrive presumably as the parts had to be ordered from Germany. They arrived safely. I was not in a rush so the time taken until delivery was not an issue. I was informed of the delayed delivery date. I would use my tub again.
...Patricia Grieve
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very pleased with product, although not delivered on the day specified, and the dispatch time was a lot longer than I expected
...Karen Alexander
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£
£52.12 
