|Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
|Sent the wrong part 4 days after scheduled delivery date - not so good so far!
|Thank You for sending the fuel filter i orderd from you.
Amazed at your responce.
Many Thanks. Alan Garforth.
...alan garforth carpets
...ACF Control Solutions
|Thankls so much for all the excellent service
|Great service thanks
|Very efficient and effective operating methods, excellent!
|An easy transaction, where i was always kept informed on the progress of my order. Arrived ontime and as described.
|Super company to deal with
...ASQUITH BUTLER LTD
|The order was delivered in order. Thank you for your cooperation.